Yes they are looking at the webform as well./
On Fri, Mar 11, 2022 at 9:01 AM James Sudimak (Web Support) <
dev@homecareassistance.com> wrote:
> Hi Alexa,
>
> Regarding CallRail call tracking, you're correct. This will just involve
> adding the CallRail script to the site and doing QA/testing as you
> mentioned.
>
> Also, is Timothy's team handling or looking into the CallRail webform
> portion? Thanks!
>
> Warm regards,
>
> James Sudimak
> Web Developer, TheKey
> thekey.com
> 221 Main St #520 <https://homecareassistance.zendesk.com/tickets/520>,
> San Francisco, CA 94105
>
>
> On Mar 10, 3:45 PM, Timothy Thomas wrote:
>
>> Completely understandable.
>>
>> I'll see if we can manage.
>>
>> Thanks so much!
>> Tim
>>
>>
> On Mar 10, 3:15 PM, Alexa Graziani wrote:
>
>> Gotcha.
>>
>> Our dev team cannot make that switch right now due to bandwidth but I'd
>> be open to your agency working on this if they know how to do it and would
>> like to test it.
>>
>> Sincerely,
>>
>>
> On Mar 10, 3:05 PM, Timothy Thomas wrote:
>
>> Alexa.
>>
>> Call rail Offers web forms as well in addition to call tracking it’s just
>> convenient as all your metrics lie in one platform.
>>
>> We run them on the Montreal site.
>>
>>
> On Mar 10, 2:26 PM, James Sudimak wrote:
>
>> Hi Team,
>>
>> Chuck — Sounds good. We will plan to switch over to the other Mailgun
>> account and we will inform you once this is tested and complete.
>>
>> Alexa / Jonathan — Please see Timothy's note below regarding call
>> tracking on the Calgary website:
>> *"Is it possible to use call rail forms instead and install tracking
>> numbers site wide?"*
>>
>> Any concerns on possibly integrating CallRail on the site, or other
>> acquired sites?
>>
>> Thanks and warm regards,
>>
>> James Sudimak
>> Web Developer, Home Care Assistance
>> homecareassistance.com
>> 221 Main St #520 <https://homecareassistance.zendesk.com/tickets/520>,
>> San Francisco, CA 94105
>>
>>
> On Mar 10, 1:15 PM, Chuck Terlesky wrote:
>
>> Hi James - Yes we can use the other Mailgun account with a new API key.
>>
>> Thanks, Chuck
>>
>>
> On Mar 10, 11:39 AM, Timothy Thomas wrote:
>
>> Is it possible to use call rail forms instead and install tracking
>> numbers site wide?
>>
>>
> On Mar 10, 11:24 AM, James Sudimak wrote:
>
>> Hi Chuck,
>>
>> Apologies for the delayed response here. We've gone ahead and created a
>> new FTP user for you. Here are the credentials:
>>
>> *Host:* 162.221.187.162
>> *Port:* 21
>> *User:* chuck@homecareassistancecalgary.ca
>> *Password:* qrC!pf8X*#_A
>>
>> Regarding Mailgun, I don't believe we have access to the Mailgun account
>> that the site is connected to. It you are also unable to access, we can
>> work around by using another Mailgun account and use that API key instead.
>>
>> Please let us know if there is anything else we may assist with.
>>
>> Thanks and warm regards,
>>
>> James Sudimak
>> Web Developer, Home Care Assistance
>> homecareassistance.com
>> 221 Main St #520 <https://homecareassistance.zendesk.com/tickets/520>,
>> San Francisco, CA 94105
>>
>>
> On Mar 10, 10:53 AM, Chuck Terlesky wrote:
>
>> Hi Team,
>>
>> Our website is homecareassistancecalgary.ca.
>>
>> I'm just circling back with this request as we are not on "The Key"
>> website and need access to Godaddy to add a landing page and change the
>> current landing page phone numbers as they are incorrect.
>>
>> We also need access to "Mailgun" for our contact forms as they are
>> getting blocked by spam - which is generating an error message when filling
>> out the forms. (We would have to reintegrate or ensure our API is
>> working again.)
>>
>> Let me know what additional information you need from me.
>>
>> Regards,
>> Chuck
>>
>>
> On Mar 9, 11:00 AM, Chuck Terlesky wrote:
>
>> Hi Development Team,
>>
>> Looks like they need access to the FTP username and password to complete
>> the landing page changes.
>>
>> Let me know how to proceed,
>>
>> Chuck
>>
>>
> On Mar 9, 10:30 AM, Jhawkins wrote:
>
>> Adding the Web development team to answer your question
>>
>> On Wed, Mar 9, 2022 at 7:12 AM Chuck Terlesky <
>> cterlesky@homecareassistance.com> wrote:
>>
>> Hi John,
>>
>> Two things - there is a 10GB website backup for
>> homecareassistancecalgary.ca that expires on March 22/22. Is that
>> something that you wanted to renew?
>>
>> We have a number of landing pages that have the wrong phone number
>> associated with them. We are not transitioning over to "TheKey" until Q4 in
>> Canada. We hope are adding a new landing page to the website and found this
>> out. The previous vendor had a separate microsite of landing pages (I
>> assume this is being hosted in Godaddy)- is there a way to have access to
>> the microsite to change the numbers on the landing page?
>>
>> Let me know how you would like to proceed,
>> Chuck
>>
>> --
>> Chuck Terlesky B.A., CCPE
>> General Manager
>> Home Care Assistance of Calgary, Alberta
>> Office: 403-301-3777
>> 10333 Southport Rd SW, Unit 107
>> HomeCareAssistanceCalgary.ca
>> Click Here <https://linktr.ee/hcacalgary> For Information
>> ---
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>