--000000000000d10d2806483295a1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Sophia, Tim no longer oversees the Columbus office. I have been unsuccessful with contacting the client. Please proceed with collections if that is the normal procedure. Thanks, On Mon, Jan 12, 2026 at 10:29=E2=80=AFAM Sophia Jantz wrote: > Hi Tim > > Good morning. May you please assist with this client. I reached out to > Nacy who is listed as the POA on the account due to insufficient funds an= d > invoices that are past due. She stated she knows nothing about the bill. > She stated she would notify the client and that is all she can do. May yo= u > please advise how you would like to proceed we have 3 invoices due for a > total of $18400.40. I have provided copies of the invoices as well as a > list . I appreciate any assistance you can provide in having this resolve= d. > Thank you > > > Respectfully, > > Sophia Jantz > Collections and Contact Specialist 2| TheKey > Phone: 866-226-1702 > billing@thekey.com > > > > > > > > > > > > > > > > > > > > > On Mon, 29 Dec, 2025 at 9:54 PM , Brownbvrcrk > wrote: > Turned off auto pay > > > 1361933:611100 > --=20 *Alysce Craig | Columbus General Manager* Email: alysce.craig@thekey.com M: (380) 245-8075 O: (614) 481-8888 TheKey.com TheKey.com [image: TheKey] --000000000000d10d2806483295a1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Sophia, Tim no longer oversees th= e Columbus office.=C2=A0 I have been unsuccessful= =C2=A0with contacting the client. Please proceed with collections if that i= s the normal procedure.=C2=A0 Thanks,=C2=A0 On Mon, Jan 12, 2026 at 10:29=E2=80=AFAM Sophia Jantz = < collectionsteam@thekey.co= m > wrote: Hi Tim Good morning. May = you please assist with this client. I reached out to Nacy who is listed as = the POA on the account due to insufficient funds and invoices that are past= due. She stated she knows nothing about the bill. She stated she would not= ify the client and that is all she can do. May you please advise how you wo= uld like to proceed we have