Re: Re: Re: Re: HCA Calgary Website Updates

Thank you James,

I can confirm that all the testing we have performed has shown the updated
contact pages.

Jenn, we are happy to make any further adjustments to the pages if we can
get the green light for implementation. If you and your team would like
updated headings to differentiate between the main office and secondary
address we can make that happen. Please provide confirmation for this
change.


Best,
[image: Scott Charles, Web Manager] <https://www.u7solutions.com/>


Scott Charles, Web Manager
U7 SOLUTIONS | Make the web work for you
78 George Street, Suite 204, Ottawa, ON K1N 5W1
Direct: 613-804-7894 Telephone: 1-888-236-1467
https://www.u7solutions.com

[image: LinkedIn button] <https://www.linkedin.com/company/u7solutions> [image:
Twitter button] <https://twitter.com/u7solutions> [image: Facebook button]
<https://www.facebook.com/u7solutions> [image: Email list button]
<https://www.u7solutions.com/subscribe/>


On Wed, Sep 14, 2022 at 11:46 AM Jenn Lagemann <jennifer.lagemann@thekey.com>
wrote:

> Hi Scott!
>
> Everything looks great, however, on the Vancouver page, it has the
> following (shown below).
>
> Would it make sense to label them as Main Office and Secondary Address
> instead of it looking like 1 address with a second block of address text?
>
> Let me know if you have any other recommendations for next steps. Thanks!
>
> Our home office
>
> 1861 Marine Dr. West Vancouver,
> BC V7V 1J7
>
> 15331 16 Ave, #352
> Surrey, BC V4A 1R6
>
> On Mon, Sep 12, 2022 at 11:59 AM Scott Charles <
> scott.charles@u7solutions.com> wrote:
>
>> Hi everyone,
>>
>> The changes are currently live. I encourage everyone trying to view the
>> pages to perform a hard refresh in order to view the changes (CTRL + SHIFT
>> + R in Chrome). If you are still having troubles viewing the changes after
>> clearing your browser cache we will need to work with @Support
>> <dev@homecareassistance.com> to clear it server side.
>>
>> Here are the links as requested:
>> https://homecareassistancecalgary.ca/contact-us/
>> https://www.torontohomecareassistance.ca/contact/
>> https://www.homecareassistancevancouver.ca/contact-us-2/
>> https://www.homecareassistancewinnipeg.ca/contact-us-2/
>>
>> Thanks,
>> [image: Scott Charles, Web Manager] <https://www.u7solutions.com/>
>>
>>
>> Scott Charles, Web Manager
>> U7 SOLUTIONS | Make the web work for you
>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>> https://www.u7solutions.com
>>
>> [image: LinkedIn button] <https://www.linkedin.com/company/u7solutions> [image:
>> Twitter button] <https://twitter.com/u7solutions> [image: Facebook
>> button] <https://www.facebook.com/u7solutions> [image: Email list button]
>> <https://www.u7solutions.com/subscribe/>
>>
>>
>> On Fri, Sep 9, 2022 at 12:14 PM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> These are approved to go live. Please send us the live URLs once it has
>>> been implemented.
>>>
>>> On Fri, Sep 9, 2022 at 8:26 AM Scott Charles <
>>> scott.charles@u7solutions.com> wrote:
>>>
>>>> Thanks everyone please see the drafts below for approval:
>>>>
>>>> *Winnipeg*
>>>> [image: image.png]
>>>>
>>>> *Vancouver*
>>>> [image: image.png]
>>>>
>>>> *Toronto*
>>>> [image: image.png]
>>>>
>>>> Please let me know if we are OK to set these changes live so I can
>>>> coordinate with your support team for the server side cache clearing once
>>>> its been implemented.
>>>>
>>>> Best,
>>>>
>>>> [image: Scott Charles, Web Manager] <https://www.u7solutions.com/>
>>>>
>>>>
>>>> Scott Charles, Web Manager
>>>> U7 SOLUTIONS | Make the web work for you
>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>> https://www.u7solutions.com
>>>>
>>>> [image: LinkedIn button] <https://www.linkedin.com/company/u7solutions>
>>>>  [image: Twitter button] <https://twitter.com/u7solutions> [image:
>>>> Facebook button] <https://www.facebook.com/u7solutions> [image: Email
>>>> list button] <https://www.u7solutions.com/subscribe/>
>>>>
>>>>
>>>> On Thu, Sep 8, 2022 at 2:51 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Thanks Alexa
>>>>>
>>>>> On Thu, Sep 8, 2022 at 2:11 PM Alexa Graziani <agraziani@thekey.com>
>>>>> wrote:
>>>>>
>>>>>>
>>>>>>> Edits below fixing the title case structure, commas between cities,
>>>>>>> etc.
>>>>>>>
>>>>>>
>>>>>>
>>>>>>> *Winnipeg* "Serving Winnipeg and the surrounding areas."
>>>>>>> [image: image.png]
>>>>>>> *Vancouver:* "Serving all of Greater Vancouver including the
>>>>>>> communities of West Vancouver, North Vancouver, White Rock, Surrey,
>>>>>>> Burnaby, Coquitlam, Port Coquitlam, Delta, Richmond, Langley, New
>>>>>>> Westminster, Port Moody, and the surrounding areas. "
>>>>>>> [image: image.png]
>>>>>>>
>>>>>>> *Toronto: *"Serving the Greater Toronto Area"
>>>>>>> [image: image.png]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks,
>>>>>>> [image: Scott Charles, Web Manager] <https://www.u7solutions.com/>
>>>>>>>
>>>>>>>
>>>>>>> Scott Charles, Web Manager
>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>> https://www.u7solutions.com
>>>>>>>
>>>>>>> [image: LinkedIn button]
>>>>>>> <https://www.linkedin.com/company/u7solutions> [image: Twitter
>>>>>>> button] <https://twitter.com/u7solutions> [image: Facebook button]
>>>>>>> <https://www.facebook.com/u7solutions> [image: Email list button]
>>>>>>> <https://www.u7solutions.com/subscribe/>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Sep 6, 2022 at 1:33 PM Alexa Graziani <agraziani@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> It's ok to keep it how it was and we should just re-word it to work
>>>>>>>> in the new format that we have. Let us know if you need our support on that
>>>>>>>> or if we can just review each of the pages before they go live.
>>>>>>>>
>>>>>>>> On Tue, Sep 6, 2022 at 10:30 AM Scott Charles <
>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>
>>>>>>>>> Hi everyone,
>>>>>>>>>
>>>>>>>>> I spoke with the developer and we managed to pull this information
>>>>>>>>> from the previous version based on the locations that were on the contact
>>>>>>>>> page before.
>>>>>>>>>
>>>>>>>>> *Toronto:*
>>>>>>>>>
>>>>>>>>> SERVING THE GREATER TORONTO AREA (currently on the live site as
>>>>>>>>> this one was reverted
>>>>>>>>> https://www.torontohomecareassistance.ca/contact/)
>>>>>>>>>
>>>>>>>>> *Vancouver:*
>>>>>>>>>
>>>>>>>>> Serving All of Greater Vancouver Including communities of
>>>>>>>>>
>>>>>>>>> West Vancouver, North Vancouver
>>>>>>>>> Vancouver, White Rock, Surrey
>>>>>>>>> Burnaby, Coquitlam, Port Coquitlam
>>>>>>>>> Delta, Richmond, Langley, New Westminster
>>>>>>>>> Port Moody and Surrounding Areas
>>>>>>>>>
>>>>>>>>> *Winnipeg:*
>>>>>>>>>
>>>>>>>>> Serving the Communities of:
>>>>>>>>>
>>>>>>>>> Winnipeg and Surrounding Areas
>>>>>>>>>
>>>>>>>>> Did you want to expand on any of the location information or just
>>>>>>>>> keep it as it was on the previous contact page versions?
>>>>>>>>>
>>>>>>>>> Let me know what works best.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> [image: Scott Charles, Web Manager] <https://www.u7solutions.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>
>>>>>>>>> [image: LinkedIn button]
>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image: Twitter
>>>>>>>>> button] <https://twitter.com/u7solutions> [image: Facebook button]
>>>>>>>>> <https://www.facebook.com/u7solutions> [image: Email list button]
>>>>>>>>> <https://www.u7solutions.com/subscribe/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Sep 6, 2022 at 11:40 AM Alexa Graziani <
>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Agreed, we should update it for each market. Is it possible to
>>>>>>>>>> pull the locations from their old pages? That's what we did for Calgary.
>>>>>>>>>>
>>>>>>>>>> On Tue, Sep 6, 2022 at 6:52 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> I recommend we update the language for each market.
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Sep 2, 2022 at 4:19 PM Scott Charles <
>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi James,
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>>
>>>>>>>>>>>> I'll have the developer remove the page caching from WP rocket
>>>>>>>>>>>> while keeping the other functionality.
>>>>>>>>>>>>
>>>>>>>>>>>> I'll also check in with him to make the changes to the contact
>>>>>>>>>>>> page and reach out to you when they are completed so we can coordinate to
>>>>>>>>>>>> clear the cache.
>>>>>>>>>>>>
>>>>>>>>>>>> Tim and/or Alexa, can I get confirmation to make the changes to
>>>>>>>>>>>> the contact pages OR would you like to provide us with the wording for the
>>>>>>>>>>>> Toronto, Winnipeg, and Vancouver locations for the red box section in the
>>>>>>>>>>>> image below?
>>>>>>>>>>>>
>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks,
>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>
>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image: Twitter
>>>>>>>>>>>> button] <https://twitter.com/u7solutions> [image: Facebook
>>>>>>>>>>>> button] <https://www.facebook.com/u7solutions> [image: Email
>>>>>>>>>>>> list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Sep 1, 2022 at 11:43 AM James Sudimak (Support) <
>>>>>>>>>>>> dev@homecareassistance.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Scott & Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> I think that solution will work fine (i.e. removing page
>>>>>>>>>>>>> caching from WP Rocket and keeping other functionality). Cloudflare is a
>>>>>>>>>>>>> required setup for all acquired websites on the corporate side.
>>>>>>>>>>>>>
>>>>>>>>>>>>> When the page cache needs to be cleared, please let our team
>>>>>>>>>>>>> know and we will do our best to do that for you in a timely manner. Thanks!
>>>>>>>>>>>>>
>>>>>>>>>>>>> Warm regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> James Sudimak
>>>>>>>>>>>>> Web Developer, TheKey
>>>>>>>>>>>>> thekey.com
>>>>>>>>>>>>> 221 Main St
>>>>>>>>>>>>> <https://www.google.com/maps/search/221+Main+St++%23520+,+San+Francisco,+CA+94105?entry=gmail&source=g>
>>>>>>>>>>>>> #520 <https://homecareassistance.zendesk.com/tickets/520>,
>>>>>>>>>>>>> San Francisco, CA 94105
>>>>>>>>>>>>> <https://www.google.com/maps/search/221+Main+St++%23520+,+San+Francisco,+CA+94105?entry=gmail&source=g>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On August 30, 2022, 3:40 PM, Scott Charles wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for the update Tim and James.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I spoke with the developer who has been helping on this work
>>>>>>>>>>>>>> and I've provided some of his comments. I'd like to get the opinion of
>>>>>>>>>>>>>> @Support <dev@homecareassistance.com> James as well on this
>>>>>>>>>>>>>> as you are likely more familiar with the server side of things than we are.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "Regarding the cache, the cache with WP Rocket has been
>>>>>>>>>>>>>> cleared every time the modifications were tested. The one in the Cloudflare
>>>>>>>>>>>>>> server is the one that takes some time to clear and allows the
>>>>>>>>>>>>>> modifications to become visible. I would not recommend having two layers of
>>>>>>>>>>>>>> cache as this could create a conflict between the two, however, this is
>>>>>>>>>>>>>> also dependent on the clients needs and preferences.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> WP Rocket is a plugin to optimize the performance of a
>>>>>>>>>>>>>> website, decrease loading times and improve the value in search engines
>>>>>>>>>>>>>> like Google page Insight for example. We're currently using this plugin on
>>>>>>>>>>>>>> the U7 company websites as an example. I can disable page caching on this
>>>>>>>>>>>>>> plugin and keep all other functionality (such as minifying and combining
>>>>>>>>>>>>>> files, LazyLoad, or CDN) by installing another plugin (
>>>>>>>>>>>>>> https://docs.wp-rocket.me/article/61-disable-page-caching).
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> In summary, I would not recommend having two layers of page
>>>>>>>>>>>>>> caching, but the factors to consider are that WP Rocket could be cleared by
>>>>>>>>>>>>>> accessing the plugin and clearing the cache, and U7 doesn't have the
>>>>>>>>>>>>>> ability to clear the Cloudflare server cache. All we can do is wait to be
>>>>>>>>>>>>>> able to see the modifications live."
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> All that to say, we can disable the WP Rocket cache to avoid
>>>>>>>>>>>>>> caching conflicts as mentioned above and work closely with the dev team at
>>>>>>>>>>>>>> The Key whenever we'd like the cache to be cleared.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> James, can you let me know what you think or if you have a
>>>>>>>>>>>>>> better solution? Happy to discuss the best way forward.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 30, 2022 at 11:29 AM Timothy Thomas <
>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks Scott, I see all the changes are live on my end.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please let us know what you advise to do with the caching. Do
>>>>>>>>>>>>>> we need two services?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 30, 2022 at 9:02 AM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Good morning Tim,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The content we discussed earlier has been removed on the
>>>>>>>>>>>>>> following pages so just the contact form remains and the Toronto side has
>>>>>>>>>>>>>> been reverted until we can get a solution to the issue we are facing.
>>>>>>>>>>>>>> Please note you may have to do a hard refresh (ctrl + shift + R)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1. https://www.homecareassistancewinnipeg.ca/contact-us/
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 2. https://www.homecareassistancevancouver.ca/contact-us/
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 3. https://www.torontohomecareassistance.ca/contact/
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I'll have the team look into the load time issues as well and
>>>>>>>>>>>>>> see if we can clean up any extra baggage that may be slowing the site down.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Looking forward to connecting with the dev team for the
>>>>>>>>>>>>>> credentials or to troubleshoot the issues.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Aug 29, 2022 at 3:56 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I've also noticed that the load times are pretty awful for
>>>>>>>>>>>>>> all sites with this layout...any low hanging fruit to help improve this?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Aug 29, 2022 at 3:54 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Development Team <dev@thekey.com> can you please assist
>>>>>>>>>>>>>> Scott with his question below.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Scott Charles <scott.charles@u7solutions.com> when can we
>>>>>>>>>>>>>> expect the Calgary language to come off the Contact pages. Thanks
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Aug 29, 2022 at 3:32 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sounds good, thanks Tim.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Do you have someone on your team who might be able to help me
>>>>>>>>>>>>>> answer some server related questions?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The winnipeg site contact page format has been reverted as
>>>>>>>>>>>>>> well after our changes and it removed all the formatting. U7 has
>>>>>>>>>>>>>> not accessed that page since we confirmed all the changes on August 18th.
>>>>>>>>>>>>>> We can revert this page back as well for the time being if you'd like.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> It may be possible there is a setting or something happening
>>>>>>>>>>>>>> that is conflicting with our changes because the dev environments we are
>>>>>>>>>>>>>> working on have the correct layouts and the layouts are also correct in the
>>>>>>>>>>>>>> stylesheet in the backend of the site, however, the front end is not
>>>>>>>>>>>>>> updating. This usually indicates server site issues or firewall issues.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> As I mentioned in my previous email, if we can either receive
>>>>>>>>>>>>>> CloudFlare credentials or get in touch with someone familiar with your
>>>>>>>>>>>>>> hosting details that would be extremely helpful as we are losing some of
>>>>>>>>>>>>>> the work that has been done.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Aug 29, 2022 at 2:34 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Removing the text referring to calgary is good however the
>>>>>>>>>>>>>> contact information (address and phone number) below the form need to be
>>>>>>>>>>>>>> double checked as well.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I'm tied up for now but will clear cache and get back to you
>>>>>>>>>>>>>> a little later.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Aug 29, 2022 at 2:22 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The contact pages were adjusted to match the mock ups that
>>>>>>>>>>>>>> were approved. Unfortunately there was no discussion surrounding any
>>>>>>>>>>>>>> difference in wording for the other locations which may have been an
>>>>>>>>>>>>>> oversight on my part. We received updated info for the homepage changes as
>>>>>>>>>>>>>> well as the phone numbers for the top bar but I should have confirmed the
>>>>>>>>>>>>>> details for the contact page with you so I apologize for that.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Secondly Tim, can you confirm with me that you cleared the
>>>>>>>>>>>>>> browser cache as I mentioned in my previous email? I did provide a
>>>>>>>>>>>>>> screenshot and I've included another one of my personal computer so I can
>>>>>>>>>>>>>> confirm the changes to the format have been made. I will ensure to increase
>>>>>>>>>>>>>> our testing protocols for these changes as I see there have been issues in
>>>>>>>>>>>>>> the past as well. The only other possible explanation for you being unable
>>>>>>>>>>>>>> to see the changes would be if the server is holding an old version of the
>>>>>>>>>>>>>> site as well.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> If someone is able to provide us with CloudFlare credentials
>>>>>>>>>>>>>> or if they can confirm if the server keeps a cached version we can get to
>>>>>>>>>>>>>> the bottom of this.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We have reverted the Toronto contact page back to the
>>>>>>>>>>>>>> original one for the time being, but please confirm with me if you'd like
>>>>>>>>>>>>>> the other contact pages (Vancouver and Winnipeg) to be changed back as well
>>>>>>>>>>>>>> OR if you'd just like the text mentioning the information on Calgary to be
>>>>>>>>>>>>>> removed.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Aug 29, 2022 at 12:39 PM Timothy Thomas <
>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Also the formatting on the Toronto contact page is broken.
>>>>>>>>>>>>>> Who is reviewing these changes before pushing them live? We need to discuss
>>>>>>>>>>>>>> a new process because the current state isn't working. [image:
>>>>>>>>>>>>>> Screen Shot 2022-08-29 at 12.37.28 PM.png]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Aug 29, 2022 at 12:34 PM Timothy Thomas <
>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott, I wasn't aware the language would be changing on the
>>>>>>>>>>>>>> contact pages. The same problems are currently live on the Winnipeg and
>>>>>>>>>>>>>> Vancouver website contact pages along with the incorrect
>>>>>>>>>>>>>> contact information below the form. How did this happen? We need to roll
>>>>>>>>>>>>>> back the changes on the contact pages until we can get you the updated
>>>>>>>>>>>>>> copy.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Aug 29, 2022 at 12:11 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Just a quick update. The Toronto site has also received the
>>>>>>>>>>>>>> homepage and contact page adjustments. I've attached 2 images for
>>>>>>>>>>>>>> reference. Please note I had to clear my cache and refresh the page to view
>>>>>>>>>>>>>> the changes.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *I would like to bring to everyone's attention that the text
>>>>>>>>>>>>>> on all the contact pages we received only apply to the Calgary site*
>>>>>>>>>>>>>> and we'd be happy to make any changes if we can receive updated wording.
>>>>>>>>>>>>>> You can see on the image below that on the Toronto site it says "We service
>>>>>>>>>>>>>> the greater Calgary region including Calgary, Airdrie, etc....." and I
>>>>>>>>>>>>>> assume we'd like to change that text for specific locations around each
>>>>>>>>>>>>>> facility.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please let me know if this is something you'd like done and
>>>>>>>>>>>>>> if we can receive the content we will make the changes.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Aug 18, 2022 at 3:30 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I was in incognito mode, but I see it's fixed now. Thanks
>>>>>>>>>>>>>> Scott.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Aug 18, 2022 at 3:14 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> It may be a matter of hard refreshing your browser. Could you
>>>>>>>>>>>>>> please try to press "crtl + shift + R" and see if the changes are visible?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I've attached an image for reference.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Aug 18, 2022 at 2:53 PM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott I'm still seeing the phone spacing issue on the
>>>>>>>>>>>>>> winnipeg site [image: Screen Shot 2022-08-18 at 2.52.39
>>>>>>>>>>>>>> PM.png]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Aug 18, 2022 at 2:47 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi everyone,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for sending over the info. I'm confirming that our
>>>>>>>>>>>>>> developer is able to log into wordpress for the Toronto site. If someone
>>>>>>>>>>>>>> can also provide webmaster@u7solutions.com with FTP
>>>>>>>>>>>>>> credentials / access I believe we will need that info too.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I am also confirming that the correct phone numbers have been
>>>>>>>>>>>>>> input into wordpress for Vancouver, Calgary, and Winnipeg.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>> [image: Scott Charles, Web Manager]
>>>>>>>>>>>>>> <https://www.u7solutions.com/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott Charles, Web Manager
>>>>>>>>>>>>>> U7 SOLUTIONS | Make the web work for you
>>>>>>>>>>>>>> 78 George Street, Suite 204, Ottawa, ON K1N 5W1
>>>>>>>>>>>>>> <https://www.google.com/maps/search/78+George+Street,+Suite+204,+Ottawa,+ON+K1N+5W1?entry=gmail&source=g>
>>>>>>>>>>>>>> Direct: 613-804-7894 Telephone: 1-888-236-1467
>>>>>>>>>>>>>> https://www.u7solutions.com
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: LinkedIn button]
>>>>>>>>>>>>>> <https://www.linkedin.com/company/u7solutions> [image:
>>>>>>>>>>>>>> Twitter button] <https://twitter.com/u7solutions> [image:
>>>>>>>>>>>>>> Facebook button] <https://www.facebook.com/u7solutions> [image:
>>>>>>>>>>>>>> Email list button] <https://www.u7solutions.com/subscribe/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Aug 18, 2022 at 5:34 AM Jason Stauffer (Support) <
>>>>>>>>>>>>>> dev@homecareassistance.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Scott,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Yes, accounts for webmaster@u7solutions.com and
>>>>>>>>>>>>>> scott.charles@u7solutions.com are now enabled.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please let us know if the activation / reset password emails
>>>>>>>>>>>>>> were not received.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Jason Stauffer
>>>>>>>>>>>>>> Web Development Team Manager, TheKey
>>>>>>>>>>>>>> thekey.com
>>>>>>>>>>>>>> 221 Main St
>>>>>>>>>>>>>> <https://www.google.com/maps/search/221+Main+St++%23520+,+San+Francisco,+CA+94105?entry=gmail&source=g>
>>>>>>>>>>>>>> #520 <https://homecareassistance.zendesk.com/tickets/520>,
>>>>>>>>>>>>>> San Francisco, CA 94105
>>>>>>>>>>>>>> <https://www.google.com/maps/search/221+Main+St++%23520+,+San+Francisco,+CA+94105?entry=gmail&source=g>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On August 17, 2022, 6:11 PM, Alexa Graziani wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks, all!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Scott - please let us know when the numbers have been
>>>>>>>>>>>>>> corrected.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 17, 2022 at 2:11 PM Phil Chanda <
>>>>>>>>>>>>>> phil.chanda@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Development Team <dev@thekey.com> Per email below, please
>>>>>>>>>>>>>> provide u7 access to
>>>>>>>>>>>>>> https://www.torontohomecareassistance.ca/
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 17, 2022 at 4:31 PM Scott Charles <
>>>>>>>>>>>>>> scott.charles@u7solutions.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Alexa,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Ok perfect! You are correct, we have the phone numbers that
>>>>>>>>>>>>>> were given to us input correctly into wordpress.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I'll have our developer do 1 more review of the 3 pages to
>>>>>>>>>>>>>> ensure the correct phone numbers are in place.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I also saw the note from Tim asking for the same changes of
>>>>>>>>>>>>>> the homepage and contact page to be done for the toronto website (
>>>>>>>>>>>>>> https://www.torontohomecareassistance.ca/)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Could someone please provide us with the credentials to
>>>>>>>>>>>>>> access this site? We can get started on the changes towards the end of the
>>>>>>>>>>>>>> week and finalize everything towards the beginning of the next week.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
> Jennifer Lagemann
> Marketing Associate
> *Please note my email has changed:*
> jennifer.lagemann@TheKey.com <Jennifer.Lagemann@TheKey.com>
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>