Good morning,
Elizabeth called me again and mentioned that Jeff told her it was fine to
give out her number per Sarah. However, Elizabeth was still uncomfortable
with the situation, and I reminded her that I had already communicated this
concern with you all in advance. She asked me what she should do, and as I
was about to explain, Jeff got on the phone and started yelling at me. I
told him that I wouldn't continue the conversation while he was yelling,
and he eventually calmed down.
I then explained to him that I had also spoken to you and Sarah about the
situation, and that it was ultimately up to the caregiver's discretion
whether they wanted to share their number. I went over other options with
him as well. I made it clear that we cannot force any caregiver to share
their number and that we would need to find someone comfortable with the
situation. He hung up on me after that.
Afterward, I texted Elizabeth and told her to step outside to call me. She
mentioned that the situation was already awkward, and she decided to go
ahead and give him her number.
I want to stress that no caregiver should ever feel forced into this
situation. Tim, I understand that client retention is important, but
caregiver retention is equally crucial. Without our caregivers, we can't
serve our clients. We need to ensure that our caregivers are happy and
comfortable to keep the company running smoothly.
Karla Hodge
Staffing Manager
*Please note my email has changed:*
khodge@TheKey.com <Karla.Hodge@TheKey.com>
(314) 406-8006
(314) 863-8989
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>