--00000000000032f57705efcb39f4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim On Wed, Dec 14, 2022 at 6:39 AM Timothy Thomas wrote: > Thanks Shawntel. Please allow Cheryl and I some time to discuss and come > back with some learnings. > > On Tue, Dec 13, 2022 at 1:56 PM Shawntel Sousa wrote: > >> Hi Both, >> >> I was hoping that you would be at the Calgary morning meeting but I know >> that you are both extremely busy. >> >> I wanted to send off a quick email about the events surrounding the LPN >> client because there has been little details here and there and I feel >> really attacked by Angie on this matter (and several others) and she did >> not collect ALL the facts surrounding this matter. >> >> The LPN came to orientation on Wednesday to which she went to Shyanne's >> office to sort out her schedule. I was on the phone during this time and= we >> reviewed the care plan as my clear care was acting up and I was not able= to >> pull up the clients profile. We went through the whole care plan and the >> schedule to which the LPN indicated was ok and she had no questions, she >> was then told by me to review the care plan again on her own time and >> contact me with any questions or concerns - she did not contact me. >> >> The LPN attending her shift did not go well and not for lack of >> information but no will to do the tasks required. >> I requested from recruitment an LPN that had suctioning experience, >> G-tube experience, pediatric experience and lift experience (I provided >> this criteria many weeks ago as well as the care plan, to which either o= f >> the LPN's had this experience). >> >> The LPN called the office the next morning before anyone had the chance >> to follow up with her and informed us of her side of the story, which li= ned >> up with what the mother said but she didn't inform us that she was sleep= ing >> on her shift on the couch. >> >> It is my understanding that it is the caregiver >> ambassadors responsibility to follow up with caregivers after their firs= t >> shift to see how the shift went, am I wrong in thinking this? Not to say >> that CSM's don't follow up after shifts but I thought the ambassadors do >> this. >> >> It makes things very difficult when recruitment is following up with the >> caregivers and then sending off emails about how people did not do thing= s >> when they in fact were done, and they have not collected information fro= m >> both sides before firing off assumptions. It would make sense for the >> caregiver ambassador to follow up as they are building the rapport with = the >> caregivers. Unfortunately our caregiver ambassador has not been followin= g >> up with any caregivers, so Shyanne has been doing it because she is awar= e >> of all of the shifts that she has scheduled. >> >> This LPN had all the tools to complete her job, which is the most >> important thing and we followed all the requirements(reviewed schedule, >> reviewed care pla