--000000000000dc2c31060a234632 Content-Type: text/plain; charset="UTF-8" Hi Tim, I am now able to log into my 8x8 app but not able to receive or make calls. This is the email from 8x8 IT. Do I need to send it the TheKey IT? *8x8 Support Case #:* C4802384 *Subject:* Unable to login on 8x8 Work for Mobile *Status:* In Progress - Customer Responded *Account:* Home Care Assistance Dear June, I'm writing regarding your 8x8 Support case. I have done several tests on my end and I was able to reproduce the behavior and then I found that your profile configuration is desynced on the backend so I will need your permission for me to toggle your profile license. This troubleshooting step will resync all your profile configuration to the backend but will also delete any any existing voicemails, faxes, and recordings so make sure these are backed up prior to toggling the license. Please let me know if your IT or Company Admin does not authorize this troubleshooting step so I can go and escalate the case for further investigation. Pending reply. To review your case or provide additional details, click here . If prompted, please log in with your 8x8 username and password. *(Business customers only.)* You can also reply to this email (please preserve the original body of the email). Thank you, *Alexandru Iancu* *Technical Support Engineer* Sincerely, June Lapointe On-call Manager Office 519-954-2111 TheKey.ca [image: TheKey] --000000000000dc2c31060a234632 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Tim, I am now = able to log into my 8x8 app but not able to receive or make calls. This is = the email from 8x8 IT. Do I need to send it the TheKey IT? 8x8 Support Case #: =C2=A0 C4802384 Subject: =C2=A0Unable to login on 8x8 Work for Mobile = Status: =C2=A0In Progress - Customer Responded A= ccount: =C2=A0Home Care Assistance Dear June, I'm = writing regarding your 8x8 Support case. I have done several t= ests on my end and I was able to reproduce the behavior and then I found th= at your profile configuration is desynced on the backend so I will need you= r permission for me to toggle your profile license. This troubleshoo= ting step will resync all your profile configuration to the backend but wil= l also delete any any existing=C2=A0voicemails, faxes, and recordings so ma= ke sure these are backed up prior to toggling the license. Please le= t me know if your IT or Company Admin does not authorize this troubleshooti= ng step so I can go and escalate the case for further investigation. Pending reply. To review your case or provi= de additional details,=C2=A0 click here . If prompted, please log in with= your 8x8 username and password.=C2=A0 (Business customers only.) You can also reply to this email (please preserve the original body of= the email). Thank you, Alexandru Iancu Te= chnical Support Engineer Sincerely, = June Lapointe On-call Manager Office 519-954-2111 TheKey.ca = =C2=A0=C2=A0 <p dir=3D"ltr" style=3D