--0000000000002a802605dae8e585 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, This is what Mack prepared for me. I'll give you a brief synopsis and you can review his details. This family brought us on to look after their quadripligic daughter. At the time they had a private caregiver who was very burnt out but had agreed to train us to do the additional shifts which she couldn't do. She ended up going on leave before we even started and no training was provided. We do not hire any caregivers who are not qualified or don't speak good enough English (our standards here are pretty high). There was nobody "fresh from India". All staff were Health Care Aides or Personal Support Workers (Satinder was a former employee of yours). The family refused to let us into the daughters room to do a proper assessment, claiming they would do the training. Our staff all indicated that the family did not know how to do most of the care themselves and the set-up was unsafe. There was an incident where the daughter fell off the bed. The family decided to call an ambulance, took her to the hospital where she checked out to be fine. We originally sent out the invoices and the father said he did not want to pay for care provided by Susan (she was the one on during the incident). I applied a credit to the invoice, as you will see, for that amount. I then re-sent him the invoices and we did not hear back. We left multiple voicemails as he never answered the phone, never returned calls. Even if we decide to credit the $500 ambulance costs, I do not see why we would not be paid for the remaining $1500 of the invoice. I will leave this in your hands, let me know if you want to discuss further= . Thanks, Lindsey ---------- Forwarded message --------- From: Mack Hastings Date: Wed, Mar 23, 2022 at 1:36 PM Subject: Re: Past Due Invoices - Dawn Huston To: Lindsey Fancy In response to Craig's email: 1) As far as the invoices i believe you have indicated there were more sent to him. 2) He called on call that day yelling about his daughter falling and how Susan was incompetent and i followed up instantly with Susan who was very shaken as soon as it happened Craig was yelling at her to leave the apartment. Susan said she stuck around to make sure things were ok and for direction from me. He never mentioned anything about Susan telling others in the building until I was following up about outstanding invoices later on. We were in discussion but they pretty much ended services after this fall. 3) Craig Mentioned that there appeared to be some meds missing and was not sure if they had been administered or not. I followed up with Satinder and she did not have any knowledge of missing meds and simply followed what was shown to her from them that day. Craig did say he was going to follow up with Alyssa(Main caregiver who was supposed to train everyone and knew Dawn's care ) to see if she knew where they were. I never heard back from him on th