Hi Tim,
Brooke was in a car accident and had a concussion so she was out a few days
last week, and I was out of the office at times with Jen to meet some
referral sources. That left Carrie alone at times. There will not be a
problem hitting the desired percentage this week.
Thanks,
Alysce
On Mon, Sep 30, 2024 at 3:28 PM Timothy Thomas <tt@thekey.com> wrote:
> FYI
>
> See attached. If you’re below the desired level of 80% let me know how we
> can get there / or if it’s a resource issue. Remember, we’re in the
> customer service business and voicemail is not the experience we want our
> clients to have.
>
> Thanks.
>
> ---------- Forwarded message ---------
> From: Audra Williams <audraw@thekey.com>
> Date: Mon, Sep 30, 2024 at 2:59 PM
> Subject: 8x8 Dashboard | Tableau
> To: Kimberly Guerci <kguerci@thekey.com>, Timothy Thomas <tt@thekey.com>,
> Beth Ann Rosario <bethann.rosario@thekey.com>
>
>
> Good morning All!
>
> I hope everyone had a great weekend! We have worked really hard to refine
> our 8x8 Dashboard
> <https://us-west-2b.online.tableau.com/#/site/mydata/views/8x8CallReportDashboardv1_3_17272956718710/SiteSummary?:iid=1>
> so that we have visibility into calls that are hitting the office during
> business hours and whether or not we are successfully answering those calls
> as well as the calls that are rolling to voicemail.
>
> Attached is a download from all our calls last week during business hours.
> You will see that the majority of offices are indeed either answering all
> of their incoming calls or at least the majority of calls are being
> answered with a small number falling over to VM. If you have a site on here
> that has more VM calls than answered calls please address with the
> appropriate team members so that we can reverse this trend. Lets see if we
> can get our teams to 80% answered calls by the end of the week!!
>
> Thank you all for successfully leading your teams through this
> transition! Would you like me to post this in the leadership chats for the
> GM's to view?
>
> Best,
>
>
> --
> Audra Williams
> Director, Divisional Operations
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>