--000000000000d236f305f18f6d49 Content-Type: text/plain; charset="UTF-8" Thank you so much, all! And, HNY! On Thu, Jan 5, 2023 at 11:29 AM Timothy Thomas wrote: > Please do Shawntel. Let us know where the gap in the process was so that > we can ensure it doesn't happen again. > > Thanks > > On Thu, Jan 5, 2023 at 2:18 PM Shawntel Sousa wrote: > >> Hi, >> >> This was a facility that staffed for, we can follow up with the caregiver >> as they may not have been aware that they were to wear scrubs to this >> shift. >> >> On Thu, Jan 5, 2023 at 12:12 PM Timothy Thomas wrote: >> >>> Hi Keri, >>> >>> Cheryl is off until the 18th. I can take the lead on this and work with >>> the CSM @Shawntel Sousa to gather more information. >>> >>> Stay tuned. >>> Tim >>> >>> On Thu, Jan 5, 2023 at 1:28 PM Keri Thrush wrote: >>> >>>> Hi, Cheryl! >>>> >>>> >>>> Passing off the detractor below in order to initiate next steps and >>>> contacting the POC directly. Thank you! >>>> >>>> On Thu, Jan 5, 2023 at 7:42 AM Medallia >>>> wrote: >>>> >>>>> Client Name: Providence Care Centre >>>>> >>>>> CC ID: 1000000000007486 >>>>> >>>>> Primary Contact: Aron Mackenzie >>>>> >>>>> PC Contact Info: amackenzie@fatherlacombe.ca / >>>>> >>>>> Survey Delivery: Email >>>>> >>>>> >>>>> Division: Canada >>>>> >>>>> Business Unit: Calgary >>>>> >>>>> Tenure: More Than 52 Weeks >>>>> >>>>> Actual Customer Segment: Bee >>>>> >>>>> Stated Customer Segment: >>>>> >>>>> Survey: SOC Survey 2 >>>>> >>>>> Main Score: 6 >>>>> >>>>> Comments: Staff showed up at the wrong site, and wore street clothes. >>>>> >>>>> >>>>> Please click here to see the full survey response and learn more about >>>>> the client: >>>>> https://hca.medallia.com/hca/respInvForm.do?surveyid=186788 >>>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> -- >> Warm regards, >> Shawntel Sousa, LPN >> Lead Client Care Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> Sent from my iPhone >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Keri Thrush Director of Service Quality * Please note my email has changed: * kthrush@thekey.com (650) 338-4375 Ext. 124375 TheKey.com [image: TheKey] --000000000000d236f305f18f6d49 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much, all! And, HNY! On Thu, Jan 5, 2023= at 11:29 AM Timothy Thomas < tt@thekey.= com > wrote: Please do Sha= wntel. Let us know where the gap in the process was so that we can ensure i= t doesn't happen again. Thanks On Thu, Jan 5, 2= 023 at 2:18 PM Shawntel Sousa < ssousa@thekey.com > wrote: = Hi, Th= is was a facility that staffed for, we can follow up with th