----==_mimepart_698b69c214467_215e5fa26d0735909a1 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chris , Can you attempt logging in with this link https://hcacalga= ry.clearcareonline.ca/ . The app.clearcareonline.ca link seems to be caus= ing this error . We currently have a ticket open with wellsky to resolve = it but the workaround currently is logging in to the individual url . Ple= ase let me know if successful with that link .=C2=A0 Thanks,=C2=A0 = Briana Del Real =0D =0D On=0D Tue, 10 Feb at 12:18 PM=0D , Chris Brown wrot= e:=0D =0D =0D I'm not familiar with this program.=C2=A0 = =0D I am able to login in "safemode"... otherwise I get this screen attached= .=C2=A0 =0D =0D Am I only allowed in safemode? =0D =0D =0D =0D =0D On Tue, Feb 10, 2026 at 9:59=E2=80=AFAM Briana Del Real wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Chris , =0D =0D =0D =0D It looks like your admin account is still active . Are you recieving an = error message ? =0D =0D =E2=80=8BWould you be able to send over a screenshot of what your seeing= when attempting to log in . =0D =0D =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Briana Del Real =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 10 Feb at 11:49 AM=0D =0D , Chris Brown wrot= e:=0D =0D =0D =0D =0D =0D =0D =0D Calgary =0D =0D =0D =0D =0D =0D On Tue, Feb 10, 2026 at 9:43=E2=80=AFAM Briana Del Real wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Chris , =0D =0D =0D =0D =0D =0D =0D =0D What locations should you have access too? =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Briana =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D =0D =0D Tue, 10 Feb at 10:58 AM=0D =0D =0D =0D , Timothy Thomas wrote:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi, =0D =0D =0D =0D =0D =0D =0D =0D Could you=C2=A0please work with=C2=A0@Chris Brown=C2=A0to correct his ac= cess issues with Clearcare =0D =0D =0D =0D =0D =0D =0D =0D Thanks =0D =0D =0D =0D =0D =0D =0D =0D -- =0D =0D =0D =0D =0D =0D =0D =0D Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey =0D =0D =0D =0D Mobile: 514.591.9387=0D =0D =0D =0D =0D =0D ----==_mimepart_698b69c214467_215e5fa26d0735909a1 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Chris , =0D =0D Can you attempt logging in with this link https= ://hcacalgary.clearcareonline.ca/ . The app.clearcareonline.ca link s= eems to be causing this error . We currently have a ticket open with well= sky to resolve it but the workaround currently is logging in to the indiv= idual url . Please let me know if successful with that link .=C2=A0 = =0D =0D Thanks,=C2=A0 =0D =0D Briana Del Real =0D =0D =0D =0D =0D =0D =0D On=0D Tue, 10 Feb at 12:18 PM=0D , Chris Brown <= chris.brow