--000000000000760043064a7b5d08 Content-Type: multipart/alternative; boundary="000000000000760042064a7b5d07" --000000000000760042064a7b5d07 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Received, thank you On Tue, Feb 10, 2026 at 12:11=E2=80=AFPM Tyler Dearing wrote: > Thank you all for putting this together! > > On Tue, Feb 10, 2026 at 9:55=E2=80=AFAM Amanda Ominsky > wrote: > >> Hey Everyone - >> @Bryan Carter from Inside Sales, in >> collaboration with @Bridgett Scherer (Bee) and @Aud= ra >> Williams from Operations, has worked to streamline >> the Tier 4 qualifying process. Please review the talking points below al= ong >> with the local team=E2=80=99s SOP. >> >> To improve communication consistency, clients requesting fewer than 30 >> hours of weekly care and fewer than 31 days of service will be classifie= d >> as Tier 4. The field will only accept Tier 4 clients for SAP Referral >> Accounts. A $25 per hour premium fee will apply to all Tier 4 clients an= d >> must be approved by the local office prior to scheduling a phone assessm= ent. >> >> For the LHA team, intake scripting will focus on encouraging clients to >> exceed the 30-hour threshold whenever possible, with the goal of convert= ing >> to Tier 3 clients. The LHA team will use the following language during >> intake calls: >> *=E2=80=9CPlease be aware that there is an hourly upcharge for a schedul= e that is >> less than 31 days of care.=E2=80=9D * >> The LHA team will only disclose the $25 per hour premium if the client >> specifically asks about pricing. Otherwise, the local office will manage >> that discussion if the client proceed