--0000000000007ed2d205ec7d3026 Content-Type: multipart/alternative; boundary="0000000000007ed2d005ec7d3025" --0000000000007ed2d005ec7d3025 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sam, My understanding is that this is yet to be rolled out in Canada. Copied Tim, Cheryl and Joey on this email. Angie On Wed, Nov 2, 2022 at 9:25 AM Sam Naffaa wrote: > Good morning All, > I am forwarding this email to you in case you didnt see it. This email ha= s > important information which required action in November. As you can see i= n > the email there will be past due charges and also I can see e-transfer is > no longer acceptable from private clients unless the CEO approves it. > Note, I am not sure if this is applicable in Canada. Could anyone please > confirm if we should apply these new rolls in Waterloo and Oakville? > Regards, > Sam Naffaa, CMA > Financial Controller - Waterloo & Oakville > > *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, > Waterloo & Wellington region* > > 375 University Ave E, Waterloo, ON, N2K3M7 > > Tel: 519-954-2111 > 2525 Old Bronte Rd, Suite 212, Oakville, ON, > L6M > 4J2 > > Tel: 905-337-1200 > > [image: image.png] > *Champions of Aging Well* > > *www.**H**o * > > *me Care > Assistance > Waterloo > .ca > www.HomeCareAssistanceGuelph.ca* > *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* > [image: image.png] > > > ---------- Forwarded message --------- > From: Julia Watthey > Date: Wed, Oct 26, 2022 at 12:30 PM > Subject: A Message from Tad > To: > > > *Please see this important message from Tad about our company.* > *Thanks,* > *Julia* > -- > > Dear Colleagues, > > As most of you know, the vast majority of our private pay clients have > automated bank payment (=E2=80=9CACH=E2=80=9D) or use a credit or debit c= ard to pay for our > services. In cases where our clients have assigned their long-term care > insurance (LTC) benefits to us (carrier pays us directly), or where there > is an institution or fiduciary that pays for our services, we accept > checks. > > For a variety of reasons, our receivables balance (funds owed to the > company) has risen, and we have a number of clients that have not paid in= a > timely fashion and are past due. It continues to be the case that the > disproportionate quantity of our past due clients are check payers. We ar= e > also running into a new challenge of our institutional partners, includin= g > senior communities, hospitals, and professionals who pay by check, becomi= ng > increasingly slow at payment. As we are now paying our caregivers weekly= , > it is critical that we focus on lowering our receivables, and adopt polic= y > changes to ensure clients pay us on time and properly. Please be aware of > the following changes to our policies and receivables management processe= s: > > > 1. > > In the coming weeks, we will begin enforcing the section of our Client > Consent Agreement (CCA) that charges