----==_mimepart_658de3eb6af85_1e23ffc2a2bc9f45502734a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Team,=C2=A0 I was able to speak with POC daughter Joy Reimer (2= 04)781-5581. =C2=A0POC is stating they never received any E-Transfer. =C2= =A0POC stated the only transactions they can see on their account is for = dates 11/03 and 12/19 with nothing in between.=C2=A0=C2=A0 Thank yo= u for your time,=C2=A0 Jose Morales Billing Help Desk Billing@thekey.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 = = On Thu, 28 Dec at 2:56 PM , BrianBoxall wrote: Dennis sent it after I arranged=C2=A0it. = = = On Thu, Dec 28, 2023 at 1:54=E2=80=AFPM Timothy Thomas w= rote: = = = Who initiated the transfer? = = On Thu, Dec 28, 2023 at 2:52=E2=80=AFPM Brian Boxall wrote: = = = Hi Jose, = As per our call Joy Reimer was the=C2=A0one i organized the $ transfer w= ith = = Joy Reimer -=C2=A0204-781-5581 = Email -=C2=A0hjoyreim@mymts.net = = = On Thu, Dec 28, 2023 at 1:16=E2=80=AFPM Jose Morales wrote: = = = = = Hello Team,=C2=A0 = = I was reviewing the previous ticket regarding this client and concern.=C2= =A0 I spoke with Mr. Reimer on December 19th and informed him the E-trans= fer was conducted and it would take a few business days for it to be in t= heir account.=C2=A0 After looking over the account the E-transfer was con= ducted on Nov 30th.=C2=A0 I will follow up with Mr. Reimer to verify if t= hey see the E-transfer in their account.=C2=A0 = = = = = = = = = Thank you for your time,=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = = = On Thu, 28 Dec at 11:47 AM , Timothy Thomas wrote: = @TheKey Billing=C2=A0Can you please comment on the email below from clien= t John Reimer in Winnipeg Canada? Thank you = = On Thu, Dec 28, 2023 at 11:21=E2=80=AFAM Brian Boxall wrote: = = = Hi John, = Leave this with me. I need to escalate this issue so I will need a littl= e time to get to=C2=A0the right person and review the situation and some = people are away on holidays. = = I ensure it will be remedied=C2=A0and communicated in detail about the=C2= =A0 steps taken. = = = On Wed, Dec 27, 2023 at 4:21=E2=80=AFPM John Reimer wrote: = = = = Hello Brian.=C2=A0 = = As a follow-up to my earlier message, when I drew your attention to an o= verbilling for the dates October 26th and 27th., 2023, for $1143.45. Ther= eafter I received Invoice # 6321, showing a credit memo for $1143.95, but= at the same time, that amount was withdrawn from our bank account. This = now adds up to $2287.40 that the Key owes us.=C2=A0 = I spoke to a guy by the name of Hose, in your Texas office on December 1= 9, 2023, about this matter, however, to date, I have not heard back. He d= id not seem to understand what I was talking about.=C2=A0 = Can you follow up on this, or let me know who I should be talking to in = Canada?=C2=A0 = Thanks. = John Reimer=C2=A0=C2=A0 = = = = = -- = = Brian