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Updated Order to Cash Contacts and Escalation Path

From
Michelle Schefter <michelle.kenaga@thekey.com>
To
Regional Directors <regionaldirectors@thekey.com>, Audra Williams <audraw@thekey.com>, Tiffany Silton <tsilton@thekey.com>
CC
Miranda Norman <miranda.norman@thekey.com>, Lito Delapena <lito.delapena@thekey.com>, Jeannie Ortiz <jeannie.ortiz@thekey.com>, Kristy Poyner <kristy.poyner@thekey.com>
Date
Fri, 14 Nov 2025 21:56:12 +0000
Folder
INBOX
πŸ“Ž image.png; Outlook-vjkx02hc.png
Hi All,
I hope youοΏ½re doing well. With recent leadership changes, I wanted to share an updated overview of who to contact for Order to Cash support. Billing, Cash Application, Collections, and Finance Onboarding now report under my leadership, and we have refreshed our Department Contacts and Escalation Paths chart to make it easier to reach the right team.
The below chart outlines:
οΏ½ The correct intake channel for each inquiry
οΏ½ Primary contacts
οΏ½ Level 1 and Level 2 escalation points
Please keep this handy and share it with your teams. If you are unsure where something should go, feel free to reach out.
Thank you for your continued partnership.
[cid:5ca764dc-9734-4b9f-bd6e-55aed5724d64]
Warmly,

Michelle Schefter

Director of Finance | TheKey

Phone: 408.837.0579



[cid:c52816db-d30e-49c6-8176-ce324b9a6505]<https://link.edgepilot.com/s/a8050378/qe9A5s-_YU2yE4HySjz87g?u=http://www.thekey.com/>

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