--000000000000006647063edd7ce8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the follow up. I have sent a new CCA to the family due to another change. I have followed up with her and am hoping to receive the completed document in the next day or two. She did share that she has made the adjustments with the billing team to have Clarence's account on file now. There was a fraud issue when they initially started services. I will update you when the new consent is uploaded to the profile. Emily On Mon, Sep 15, 2025 at 4:11=E2=80=AFPM Jeannie Ortiz wrote: > Good day, > > I'm following up on Aryan's request for an updated CCA agreement, as > Janice is the one who has her bank account information on file, and > Clarence is the one who signed. If we are using Janice's bank account, > Janice needs to be the responsible party, and she needs to sign. > > Thank You, > Jeannie Ortiz > Finance Onboarding & Experience Manager > jeannie.ortiz@thekey.com > Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com > > > On Thu, 11 Sep at 11:59 AM , Ariyan Green > wrote: > Hi Emily, > > I hope your week is going well. I am following up to see if any updates > can be provided on the CCA at this time? > > Kind Regards, > *Ariyan Green* > Finance Onboarding Analyst| TheKey > Mobile: 855.205.8007 > > > > > > > On Thu, 4 Sep at 1:36 PM , Ariyan Green wrote: > Hello Emily, > > Are there any updates that can be provided on the Consent Agreement? I > would appreciate any updates you can share at this time. Thank you. > > Kind Regards, > *Ariyan Green* > Finance Onboarding Analyst| TheKey > Mobile: 855.205.8007 > > > > > > > On Fri, 22 Aug at 12:43 PM , Ariyan Green > wrote: > Hello Emily, > > I am auditing our client, Clarence Workes', onboarding documents and > noticed that the payment method provided on the CCA belongs to Janice R. > Olliges-Swayne; however, the form is signed by the client. Could you plea= se > request for Janice to be added as the Responsible Party and get her > signature on the form? > > Kind Regards, > *Ariyan Green* > Finance Onboarding Analyst| TheKey > Mobile: 855.205.8007 > > > > > > > > 1171014:611100 > --000000000000006647063edd7ce8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the follow up. I have sent a new CCA to the = family due to another change. I have followed up with her and am hoping to = receive the completed document in the next day or two. She did share that s= he has made the adjustments with the billing team to have Clarence's ac= count on file now. There was a fraud issue when they initially started serv= ices. I will update you when the new consent is uploaded to the profile. Emily On Mon, Sep 15, 2025 at 4:11=E2=80=AFPM= Jeannie Ortiz < clientservic= e@thekey.com > wrote: Good day, =C2=A0I'm following up on Aryan's request for an u= pdated CCA agreement, as Janice is the one who has her bank account