--00000000000017e9bc0640a91e05 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable A reminder is good and to Tim's point, the Livewell clients have just recently started in WS so seems odd that there are so many. I will take a look. On Wed, Oct 8, 2025 at 1:15=E2=80=AFPM Timothy Thomas wrote= : > BTW that list is inaccurate. Plenty of active clients on it. > > On Wed, Oct 8, 2025 at 12:41=E2=80=AFPM Timothy Thomas wr= ote: > >> Yes I'm good with this. I'm surprised there are so many in Canada, we're >> aware of the costs. >> >> On Wed, Oct 8, 2025 at 12:19=E2=80=AFPM BethAnn Rosario > bethann.rosario@thekey.com> wrote: >> >>> I am fine with that reminder spreadsheet for sure >>> . >>> -thanks, BA >>> >>> *Beth Ann Rosario* >>> >>> Sr Regional Director, Southeast | TheKey >>> >>> Mobile: 919.899.5543 >>> >>> >>> >>> >>> On Wed, Oct 8, 2025 at 12:08=E2=80=AFPM Audra Williams >>> wrote: >>> >>>> I told her it was going to be an issue in regulated but we would >>>> welcome the spreadsheet as a reminder. I wanted to also get your thou= ghts >>>> too because I would rather have one process and not make it a regulate= d vs >>>> non regulated thing. >>>> >>>> I am fine with an email going out once a month as a reminder of anyone >>>> that has not started care or had a shift in 31+ days. >>>> >>>> Best, >>>> >>>> On Wed, Oct 8, 2025 at 9:03=E2=80=AFAM BethAnn Rosario >>> bethann.rosario@thekey.com> wrote: >>>> >>>>> In regulated states, the nurse is the only person who can discharge a >>>>> client because they have to put a discharge summary in place >>>>> >>>>> -thanks, BA >>>>> >>>>> *Beth Ann Rosario* >>>>> >>>>> Sr Regional Director, Southeast | TheKey >>>>> >>>>> Mobile: 919.899.5543 >>>>> >>>>> >>>>> >>>>> >>>>> On Wed, Oct 8, 2025 at 12:01=E2=80=AFPM Audra Williams >>>>> wrote: >>>>> >>>>>> Thoughts on this? >>>>>> >>>>>> ---------- Forwarded message --------- >>>>>> From: Jeannie Ortiz >>>>>> Date: Tue, Oct 7, 2025 at 4:00=E2=80=AFPM >>>>>> Subject: Re: Deactivating Clients in Clear Care >>>>>> To: Audra Williams >>>>>> Cc: Tiffany Silton , Michelle Schefter >>>>> michelle.kenaga@thekey.com> >>>>>> >>>>>> >>>>>> Here is the link for the clients currently active in ClearCare who >>>>>> have not been billed since July: Active Client Audit >>>>>> >>>>>> . >>>>>> >>>>>> In *column S*, you=E2=80=99ll find a dropdown to select either *Deac= tivate* >>>>>> or *Keep*. Please use *Keep* for any records that should remain >>>>>> active, such as *Orientation Client* accounts. >>>>>> >>>>>> We currently have approximately *1,428 clients* who have not had any >>>>>> scheduled services for over 30 days but remain active. Since *WellSk= y >>>>>> charges $15 per client per month*, this amounts to about *$21,420 >>>>>> per month*=E2=80=94or roughly *$257,040 annually*=E2=80=94in system = costs for >>>>>> inactive records. >>>>>> >>>>>> Thank You! >>>>>> >>>>>> On Mon, Oct 6, 2025 at 11:01=E2=80=AFPM Audra Williams >>>>>> wrote: >>