--0000000000004d6ae50639aa27b7 Content-Type: text/plain; charset="UTF-8" Hello GMs and RDOs, As you heard in the recent Town Hall, the Quality and Clinical Excellence team is launching a new 3-part summer podcast series, and we'd love your participation! The goal of this series is to create an open dialogue around client service issues. We know these situations are a part of our business, and our strength lies in how we respond and recover. By sharing real-life examples, we can normalize these challenges, foster a culture where we're comfortable discussing them, and showcase the exceptional efforts our operations teams make every day to ensure client satisfaction. Every service issue, and especially every successful recovery, is an opportunity for us to learn and improve. We're seeking stories that detail: - The service issue that occurred. - The client's initial reaction. - The immediate and ongoing actions taken to recover the relationship. - The current state of the client relationship. - Any valuable takeaways your team gained from the experience. We're inviting General Managers, CSMs, CGMs, and any team members who have a compelling story about navigating a client service issue and achieving a positive outcome to be part of the series. These podcasts will be short - likely 15-20 minutes tops. Please let us know if you or your team have a story you'd be willing to share. We're happy to set up a brief conversation to discuss further. Thank you, and have a great weekend all! Best, Bridgett and Mansi Bridgett Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 --0000000000004d6ae50639aa27b7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello GMs and RDOs, As you heard in the rece= nt Town Hall, the Quality and Clinical Excellence team is launching a new 3= -part summer podcast series, and we'd love your participation! Th= e goal of this series is to create an open dialogue around client service i= ssues. We know these situations are a part of our business, and our strengt= h lies in how we respond and recover. By sharing real-life examples, we can= normalize these challenges, foster a culture where we're comfortable d= iscussing them, and showcase the exceptional efforts our operations teams m= ake every day to ensure client satisfaction. Every service issue, and espec= ially every successful recovery, is an opportunity for us to learn and impr= ove. We're seeking stories that detail: The service= issue that occurred. The client's initial reaction. = The immediate and ongoing actions taken to recover the relation= ship. The current state of the client relationship. = Any valuable takeaways your team gained from the experience. We're inviting General Managers, CSMs, CGMs, and any team memb= ers who have a compelling story about navigating a client service issue and= achieving a positive outcome to be part of the series. These podcasts will= be short - likely 15-20 minutes to