----==_mimepart_6837817fe8826_343cc200108400c2 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Alysce, Understanding that Tim and you have determined it is not in t= he client's best interest to remove Darlene, please note the followin= g recommendations: Either you or Carrie should have a coaching call w= ith Darlene reviewing the following policies and expectations: Darlene= is to conduct herself professionally and respectfully in all interaction= s with other caregivers. Darlene is to treat the client with respect = and empathy in all interactions. Darlene must review and acknowledge th= at she understands the Gifts, Gratuities and Business Courtesies policy i= n the Caregiver Handbook. Darlene must review and acknowledge that she u= nderstands the Standards of Conduct policy in the Caregiver Handbook. = Please note that once this conversation has been completed, it should= be documented in Wellsky and a follow up email should be sent to Darlene= recapping the conversation. Please feel free to put some time on my= calendar if you would like to chat about this further. Thank you, = Chantal Grinstead HR Generalist (West & Midwest) HR Business Suppor= t chantalmarie.grinstead@thekey.com 737-279-5928 x130008 = On Tue, May 20 2:31 PM , Alysce <alysce.craig@thekey.com> wrote: = = = Hi Chantal, = = Thank you for taking the lead on this. Here are the answers to your ques= tions: = = 1. Darlene works live-in shifts for Jane. Initially, she was scheduled = for 5 days, but at the family's request, this was increased to 7 days= . She is scheduled to train someone this weekend and will return to a 5-d= ay live-in schedule starting May 26th. = = 2. While there haven't been formal documented concerns, Carrie may = have information regarding other caregivers dropping shifts with Jane due= to wanting to avoid working with Darlene. = = 3. Darlene began working with Jane in August 2021. = = 4. Jane has a dementia diagnosis, and her cognitive state can fluctuate= . = = 5. Dea Thomas, who is currently employed with us, is the only other car= egiver who would have worked directly with Jane and Darlene. All other ca= regivers who previously worked with Jane are no longer with TheKey. = = I've included Tim in this email as we've discussed this situatio= n. We anticipate challenges with immediately removing Darlene from the sc= hedule due to a lack of a readily available qualified live in replacement= s. The family will also object to a complete change in scheduling. = = While I understand the seriousness of these allegations, the fact that t= hese incidents were not reported by Dea when they allegedly occurred make= s it somewhat difficult to assess the situation. = = Our primary goal is to ensure Darlene understands that we are aware of t= he reported behaviors and that HR oversight will be involved. We hope thi= s will deter any continuation of such behavior. = = Let me know how else I can help. =