----==_mimepart_691de78187a6f_1fd6f1ce482658793 Content-Type: multipart/alternative; boundary="--==_mimepart_691de78187918_1fd6f1ce4826586e0"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_691de78187918_1fd6f1ce4826586e0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Venus, Good morning. I wanted to follow up in regards to this clie= nt. We did receive 2 payments one in the amount of $6982.42 on 11/10 and = $6961.64 on 11/14. However we currently have an outstanding balance of $2= 1,165.09 and there will be another invoice that generates today in the am= ount of $7008.34. I have attached a copy of the outstanding invoices. May= you please reach out to the client to see when they will have the accoun= t current. I appreciate your assistance with this time sensitive matter. = Thank you Respectfully, =C2=A0 Sophia Jantz Collections and Contac= t Specialist 2|=C2=A0TheKey Phone: 866-226-1702 billing@thekey.com = =0D =0D On=0D Sun, 9 Nov at 9:33 AM=0D , Sophia Jantz = wrote:=0D =0D =0D Hi Venus, =0D =0D Good morning. I wanted to circle back in regards to this client. There i= s an outstanding balance of $28,152.86 as of today.. We have not received= a payment since 10/31/25 .I appreciate your assistance with this time se= nsitive matter. Thank you =0D =0D =0D Respectfully, =0D =C2=A0 =0D Sophia Jantz =0D =0D Collections and Contact Specialist 2|=C2=A0TheKey=0D =0D Phone: 866-226-1702 =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D Mon, 27 Oct at 6:15 PM=0D , Sophia Jantz = wrote:=0D =0D =0D Hi Venus, =0D =0D Good afternoon. I wanted to circle back in regards to this client. There= is an outstanding balance of $27888.08 as of today. There will be anothe= r invoice that generates on 10/29/25 in the amount of $7158.80, which wil= l bring her total to $35046.88. We have not received a payment since 10/1= 0/25. I appreciate your assistance with this time sensitive matter. Thank= you =0D =0D =0D Respectfully, =0D =C2=A0 =0D Sophia Jantz =0D =0D Collections and Contact Specialist 2|=C2=A0TheKey=0D =0D Phone: 866-226-1702 =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D Mon, 13 Oct at 11:47 AM=0D , Venus Hurd Johnson wrote:=0D I need to help Ingrid with the payment. =C2=A0= I will see her this week to get this resolved.=C2=A0 =0D =0D Venus=C2=A0 =0D Sent from my iPhone =0D =0D =0D =0D =0D =0D =0D On Oct 10, 2025, at 12:24=E2=80=AFPM, Sophia Jantz = wrote: =0D =0D =EF=BB=BF =0D =0D =0D Hi Team, =0D =0D Good afternoon. I hope you can assist with this client. We did receive a= check from the client on 10/6/25 in the amount of $7719 =C2=A0for care, = however there are 4 past due invoices for a total of $20,921.23. There is= another invoice due for pay today in the amount of $6972 that is not inc= luded in this total. I did email the client in regards to this. Are you a= ble