--_000_SJ1PR12MB6172F064A6BD6AECF4AFE2CEB61C2SJ1PR12MB6172namp_ Content-Type: text/plain; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Hi Joey, This was the result of an inactivity alert due to Judith=92s absence today,= which our system flagged as abnormal. This triggered an SMS to Judith, who= has a mobile phone, asking her to resolve the alert. She did not. The syst= em then sent an SMS to her son Corey. He did not reply either. The system t= hen sent an alert to the Lifeguard Alert Center, which went unnoticed on ou= r end. We continue to investigate how the message was missed. When no one i= n the contact list replies to the SMS, then our professional monitoring ser= vice, AvantGuard is alerted. AvantGuard called Judith to conduct a wellness= check and no one answered. They then called Corey and did not receive an a= nswer at his number either. At this point, as per our agreement with AvantG= aurd, EMS is dispatched. As I=92ve been to Judith=92s residence, I assume that a patrol unit respond= ed, was met by the building=92s doorman, who then took them to Judith=92s a= partment and let them in. The alert was resolved when the front door was op= ened 3:44pm. Seeing that Judith=92s daughter was the person who contacted your staffing = manager, we strongly urge that she be added to Judith=92s contact list. Can= you or Kim contact the family and remind them that they will receive alert= s from the Lifeguard system? Thanks for your patience as we learn from these alerts. Regards, Steven From: Joey Taylor Date: Friday, January 10, 2025 at 16:26 To: Amanda Mansfield , Kara Sehl , Steven Ferguson Subject: Judith Barlow Good Afternoon, Our Staffing Manager Melissa C received a call from a LifeGuard/TheKey clie= nt's daughter. "I spoke to Leslie (Judith Barlows daughter) she said the QPP (provincial p= olice) showed up due to an alarm, but they were not home all day. Apparentl= y the QPP was called from TheKey as an alarm was triggered.The daughter doe= s not understand why the alarm was triggered and is a bit freaked out becau= se they were gone all day." ------------------- Any idea what happened here as I did not hear anything on my end? Thanks, Joey Taylor Directeur G=E9n=E9ral/General Manager 514-907-5065 TheKey.ca [TheKey] --_000_SJ1PR12MB6172F064A6BD6AECF4AFE2CEB61C2SJ1PR12MB6172namp_ Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Aptos; panose-1:2 11 0 4 2 2 2 2 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; font-size:10.0pt; font-family:"Aptos",sans-serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-dec