Re: Immediate action requested, potential criminal activity Re: FW: bank manager info

Thanks Kathryn ,I have removed him as per my response to the email from the
family but have not yet been transparent with him but will do that today so
he fully understands the procedure etc.
Sharon



Sharon, Speirs

General Manager

Vancouver, BC

Office: 778.279.3634

sspeirs@thekey.com

TheKey.ca   <https://thekey.ca/>

[image: TheKey]







On Tue, May 20, 2025 at 8:01 AM Kathryn Nester <knester@thekey.com> wrote:

> Hi Team,
>
> I am connecting with Sharon this afternoon before she calls Lorde for a
> statement. I understand they are asking for removal of the caregiver from
> Helen's shifts, this is standard protocol for us as well during an
> investigation.
>
> @Sharon Speirs <sspeirs@thekey.com> If Lorde has not already been removed
> from the schedule please remove him now and he can be marked as unavailable
> for the time being while we continue investigating.
>
> Thank you,
> Kathryn
>
> On Fri, May 16, 2025 at 5:38 PM Steve Koyanagi <skoyanagi@thekey.com>
> wrote:
>
>> Looping in the HR team as this is within their purview.
>>
>> Kathryn, can you take lead on supporting the team on this and seek legal
>> advice as needed?
>>
>> On Fri, May 16, 2025 at 2:27 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> FYI. Please advise
>>>
>>> ---------- Forwarded message ---------
>>> From: Sharon Speirs <sspeirs@thekey.com>
>>> Date: Fri, May 16, 2025 at 5:22 PM
>>> Subject: Fwd: Immediate action requested, potential criminal activity
>>> Re: FW: bank manager info
>>> To: Timothy Thomas <tt@thekey.com>
>>>
>>>
>>>
>>>
>>>
>>> Sharon, Speirs
>>>
>>> General Manager
>>>
>>> Vancouver, BC
>>>
>>> Office: 778.279.3634
>>>
>>> sspeirs@thekey.com
>>>
>>> TheKey.ca   <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: Peter Beresford <peterberesford78@gmail.com>
>>> Date: Fri, May 16, 2025 at 2:09 PM
>>> Subject: Immediate action requested, potential criminal activity Re: FW:
>>> bank manager info
>>> To: Mulder, Tammy [VC] [VCH] <Tammy.mulder@vch.ca>
>>> CC: sspeirs@thekey.com <sspeirs@thekey.com>, Stokes, Gail [VCH] <
>>> Gail.Stokes@vch.ca>
>>>
>>>
>>> Thank you Tammy,
>>>
>>> Dear ‘The Key’,
>>>
>>> *Potential criminal theft by care worker:* Please read all information
>>> in the incident summary  below. This is now part of a West Vancouver Police
>>> Department investigation.
>>>
>>> *Immediate action requested: *at family’s request, please prevent Lorde
>>> from working in my Aunt Helen’s home, effective this Monday.  If this
>>> requires last minute substitute worker scheduling, please do so. We want to
>>> protect Helen from further crime.
>>>
>>> Please call me if you would like clarification.
>>> 778-839-5687
>>>
>>> Regards,
>>>
>>> Peter Beresford
>>> (Helen Beresford’s nephew, currently acting in her capacity due to her
>>> illness).
>>>
>>>
>>>
>>> On Fri, May 16, 2025 at 1:20 PM Mulder, Tammy [VC] [VCH] <
>>> tammy.mulder@vch.ca> wrote:
>>>
>>>> Hi
>>>>
>>>> As you are aware there has been concern about one of your employees
>>>> that has potentially used our client Helen Beresford’s bank card and made
>>>> many unauthorized purchases.
>>>>
>>>> The below email is from Helen’s nephew and he is needing more
>>>> information about this client and we are not able to provide.
>>>>
>>>> There are also recommendations about removing this employee from
>>>> providing care to Helen, if this hasn’t already happened.
>>>>
>>>> I look forward to your response.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Tammy*
>>>>
>>>>
>>>>
>>>> Tammy Mulder RN BSN GNC (C)
>>>>
>>>> Team Lead- Preventative Complex Care Team
>>>>
>>>> *Vancouver **Coastal** Health*
>>>>
>>>>
>>>>
>>>> *mobile:    236 996 1501*
>>>>
>>>> *hours:    Monday-Friday 0830-1700  *
>>>>
>>>> *office:     604 983 6700 fax 604 913 0084*
>>>>
>>>> *e-mail:    **tammy.mulder@vch.ca* <tammy.mulder@vch.ca>
>>>>
>>>>
>>>>
>>>> I respectfully acknowledge that I live and work within the ancestral,
>>>> traditional, and unceded territory of the Coast Salish nations, including
>>>> the territories of the St'át'imc, S*k*w*x*wú7mesh (Squamish), xʷməθkwəy̓əm
>>>> (Musqueam), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh).
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>> *Sent:* Friday, May 16, 2025 12:53 PM
>>>> *To:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>
>>>> *Cc:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>> *Subject:* Re: FW: bank manager info
>>>>
>>>>
>>>>
>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>> Message/Phish Alert in the top right of your Outlook toolbar or forward to
>>>> spam@phsa.ca and *Do not* open attachments or click on links.
>>>> ------------------------------
>>>>
>>>>
>>>>
>>>> And to add, respectfully,
>>>>
>>>>
>>>>
>>>> Since Lorde is our suspect at the moment, Ideally he will no longer be
>>>> allowed to work at Helen’s. I’m unsure if you feel you have the evidence to
>>>> make this decision. A call with Dixon may clear that up. I believe
>>>> Lorde’s next shift could be Monday.
>>>>
>>>>
>>>>
>>>> Peter
>>>>
>>>>
>>>>
>>>> Ps. Also, here are some steps to forward:
>>>>
>>>>
>>>>
>>>> Step 1: remove Lorde from Helen’s
>>>>
>>>> Step 2: wait for production order video footage from bank and WVPD (1-3
>>>> weeks) Confirm extent of crime.
>>>>
>>>> Step 3: Helen decides whether or not she wants to press charges (in
>>>> dialog with family).
>>>>
>>>>
>>>>
>>>> On Fri, May 16, 2025 at 12:39 PM Peter Beresford <
>>>> peterberesford78@gmail.com> wrote:
>>>>
>>>> Hi Tammy and Gail,
>>>>
>>>>
>>>>
>>>> Could you please confirm receipt of my previous message? (incident
>>>> summary).
>>>>
>>>>
>>>>
>>>> And if you have any status report, feel free to share. I can handle
>>>> questions from family on the topic.
>>>>
>>>>
>>>>
>>>> Peter
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 15, 2025 at 4:29 PM Peter Beresford <
>>>> peterberesford78@gmail.com> wrote:
>>>>
>>>> Putting 2 and 2 together, Dixon Scott and I can conclude Lorde did
>>>> something suspect with Helen's ATM on April 16 at BlueShore Financial.
>>>> Below are the details of that afternoon, as recounted by Dixon Scott.
>>>> (video evidence of the actual criminal withdrawals for $2,500 will take
>>>> much longer, as they were at TD, and the 'production order' request for
>>>> video is slow). Kindly, your next step for me is in green below, if
>>>> possible.  *Incident Summary – April 16, ~2 PM*
>>>>
>>>>    - A man entered the bank claiming to be *Helen Beresford’s care
>>>>    worker* and requested to *pick up her checks*. (the question is,
>>>>    was this man Lorde. Your work-history records say yes)
>>>>    - Staff *refused*, as he was *not on the account*.
>>>>    - Dixon Scott then reviewed Helen’s account and noticed *unusual
>>>>    debit card activity*.
>>>>    - The man was then seen heading to the *ATM alone* immediately
>>>>    after being denied the checks. Staff *disabled the debit card* he
>>>>    appeared to be using, Helen's card.
>>>>    - The man’s ATM attempt *failed* due to the card being disabled. (there
>>>>    is video footage of this, not yet available to police due to a slow
>>>>    'production order' request process. For now, if you can send me a
>>>>    photo of Lorde (or send it to Dixon), Dixon could verify if the
>>>>    photo is the same man that is in the video)
>>>>    - Staff later saw Helen and Lorde walking together from the
>>>>    direction of *BMO* bank.
>>>>    - *15–20 minutes later*, the man returned *with Helen*, who then
>>>>    withdrew *$500* in person.
>>>>    - When asked later who she suspected, Helen said the* man might be
>>>>    “Lord,”* a known care worker.
>>>>
>>>>
>>>>
>>>> All for now,
>>>>
>>>> Peter
>>>>
>>>>
>>>>
>>>> On Thu, May 15, 2025 at 4:04 PM Peter Beresford <
>>>> peterberesford78@gmail.com> wrote:
>>>>
>>>> Thank you. I’ll follow up tomorrow.
>>>>
>>>> Peter
>>>>
>>>>
>>>>
>>>> On Thu, May 15, 2025 at 2:07 PM Mulder, Tammy [VC] [VCH] <
>>>> tammy.mulder@vch.ca> wrote:
>>>>
>>>> Yes, I confirmed that the caregiver was Lorde.
>>>>
>>>>
>>>>
>>>> *Tammy*
>>>>
>>>>
>>>>
>>>> Tammy Mulder RN BSN GNC (C)
>>>>
>>>> Team Lead- Preventative Complex Care Team
>>>>
>>>> *Vancouver **Coastal** Health*
>>>>
>>>>
>>>>
>>>> *mobile:    236 996 1501*
>>>>
>>>> *hours:    Monday-Friday 0830-1700  *
>>>>
>>>> *office:     604 983 6700 fax 604 913 0084*
>>>>
>>>> *e-mail:    **tammy.mulder@vch.ca* <tammy.mulder@vch.ca>
>>>>
>>>>
>>>>
>>>> I respectfully acknowledge that I live and work within the ancestral,
>>>> traditional, and unceded territory of the Coast Salish nations, including
>>>> the territories of the St'át'imc, S*k*w*x*wú7mesh (Squamish), xʷməθkwəy̓əm
>>>> (Musqueam), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh).
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>> *Sent:* Thursday, May 15, 2025 12:24 PM
>>>> *To:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>
>>>> *Cc:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>> *Subject:* Re: FW: bank manager info
>>>>
>>>>
>>>>
>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>> Message/Phish Alert in the top right of your Outlook toolbar or forward to
>>>> spam@phsa.ca and *Do not* open attachments or click on links.
>>>> ------------------------------
>>>>
>>>>
>>>>
>>>> Hello Tammy and Gail,
>>>>
>>>>
>>>>
>>>> I've been making some progress with the bank and WVPD, going through
>>>> detailed bank statement histories. Key detail: could you please confirm the
>>>> name of the* careworker that was taking care of Helen in the afternoon
>>>> on Weds April 16?  *Was the name Lorde?
>>>>
>>>>
>>>>
>>>> Aside from this, the 5 main thefts (5 X $500) happened at TD ATMS
>>>> between April 7 and 15, so police are requesting that footage from TD.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Peter
>>>>
>>>>
>>>>
>>>> On Tue, May 13, 2025 at 3:23 PM Mulder, Tammy [VC] [VCH] <
>>>> tammy.mulder@vch.ca> wrote:
>>>>
>>>> I would strongly agree with Peter. VCH is very eager to find out who
>>>> the person is so that we can make sure Helen and other seniors are safe.
>>>>
>>>>
>>>>
>>>> *Tammy*
>>>>
>>>>
>>>>
>>>> Tammy Mulder RN BSN GNC (C)
>>>>
>>>> Team Lead- Preventative Complex Care Team
>>>>
>>>> *Vancouver **Coastal** Health*
>>>>
>>>>
>>>>
>>>> *mobile:    236 996 1501*
>>>>
>>>> *hours:    Monday-Friday 0830-1700  *
>>>>
>>>> *office:     604 983 6700 fax 604 913 0084*
>>>>
>>>> *e-mail:    **tammy.mulder@vch.ca* <tammy.mulder@vch.ca>
>>>>
>>>>
>>>>
>>>> I respectfully acknowledge that I live and work within the ancestral,
>>>> traditional, and unceded territory of the Coast Salish nations, including
>>>> the territories of the St'át'imc, S*k*w*x*wú7mesh (Squamish), xʷməθkwəy̓əm
>>>> (Musqueam), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh).
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>> *Sent:* Tuesday, May 13, 2025 3:14 PM
>>>> *To:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>
>>>> *Cc:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>; Stokes, Gail
>>>> [VCH] <Gail.Stokes@vch.ca>
>>>> *Subject:* Re: FW: bank manager info
>>>>
>>>>
>>>>
>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>> Message/Phish Alert in the top right of your Outlook toolbar. *Do not*
>>>> open attachments or click on links.
>>>> ------------------------------
>>>>
>>>>
>>>>
>>>> Hi Dixon,
>>>>
>>>>
>>>>
>>>> Thanks for the update.
>>>>
>>>>
>>>>
>>>> Given that my aunt could currently have a criminal next to her in
>>>> her home on an ongoing basis, I’m requesting that *this case be
>>>> expedited in the name of her safety*, as well as for peace of mind of
>>>> family.
>>>>
>>>>
>>>>
>>>> Would you like to put me in touch with the Risk Team so I could make
>>>> the request directly?
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Peter Beresford
>>>>
>>>>
>>>>
>>>> On Tue, May 13, 2025 at 1:14 PM Dixon Scott <
>>>> Dixon.Scott@blueshorefinancial.com> wrote:
>>>>
>>>> Hi Tammy,
>>>>
>>>>
>>>>
>>>> I spoke with my risk team today. They are waiting for something called
>>>> a “production order” from the WVPD to be able to assist with the
>>>> investigation, this is required to be able to provide information and
>>>> documentation to them for their investigation.
>>>>
>>>>
>>>>
>>>> No activity on the account in 12 days and no unusual activity in a
>>>> little under a month. So it appears that the person who had access to the
>>>> account no longer has access which is great.
>>>>
>>>>
>>>>
>>>> This stage moves quite slowly and I don’t get looped in on a lot of it
>>>> by my risk team unfortunately.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Dixon Scott*, BA
>>>>
>>>> Manager Financial Services, Park Royal Branch
>>>>
>>>> Mutual Funds Investment Specialist, Aviso Wealth
>>>> T: 604.903.2609 *|* F: 604.903.2600
>>>>
>>>> BlueShore Financial, a division of Beem Credit Union |
>>>> *BlueShoreFinancial.com*
>>>>
>>>> The information contained in this communication is confidential and
>>>> proprietary, intended only for the individual(s) or entity to whom it is
>>>> addressed. Any unauthorized use, distribution, copying, or disclosure of
>>>> this communication is strictly prohibited. If you have received this
>>>> communication in error, please contact the sender immediately. Our e-mails
>>>> to you may contain confidential information. Please advise if you prefer
>>>> that we use some other form of communication such as encrypted e-mail,
>>>> regular mail, fax or courier. To manage your contact preferences, please
>>>> use the opt-out form on our website.
>>>> <https://www.blueshorefinancial.com/email-opt-out-requests>
>>>>
>>>> *Mutual Funds and other securities are offered through Aviso Wealth, a
>>>> division of Aviso Financial Inc.  Commissions, trailing commissions,
>>>> management fees and expenses all may be associated with mutual fund
>>>> investments.  Please read the prospectus before investing.  Unless
>>>> otherwise stated, mutual fund securities and cash balances are not insured
>>>> nor guaranteed, their values change frequently and past performance may not
>>>> be repeated**.  *
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>
>>>> *Sent:* Tuesday, May 13, 2025 1:10 PM
>>>> *To:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>; Peter
>>>> Beresford <peterberesford78@gmail.com>; Stokes, Gail [VCH] <
>>>> Gail.Stokes@vch.ca>
>>>> *Subject:* RE: FW: bank manager info
>>>>
>>>>
>>>>
>>>> You don't often get email from tammy.mulder@vch.ca. Learn why this is
>>>> important <https://aka.ms/LearnAboutSenderIdentification>
>>>>
>>>> *This Message Is From an External Sender *
>>>>
>>>> This message came from outside your organization.
>>>>
>>>> Just wondering if there are any updates regarding this file?
>>>>
>>>> Thank you,
>>>>
>>>>
>>>>
>>>> *Tammy*
>>>>
>>>>
>>>>
>>>> Tammy Mulder RN BSN GNC (C)
>>>>
>>>> Team Lead- Preventative Complex Care Team
>>>>
>>>> *Vancouver **Coastal** Health*
>>>>
>>>>
>>>>
>>>> *mobile:    236 996 1501*
>>>>
>>>> *hours:    Monday-Friday 0830-1700  *
>>>>
>>>> *office:     604 983 6700 fax 604 913 0084*
>>>>
>>>> *e-mail:    **tammy.mulder@vch.ca* <tammy.mulder@vch.ca>
>>>>
>>>>
>>>>
>>>> I respectfully acknowledge that I live and work within the ancestral,
>>>> traditional, and unceded territory of the Coast Salish nations, including
>>>> the territories of the St'át'imc, S*k*w*x*wú7mesh (Squamish), xʷməθkwəy̓əm
>>>> (Musqueam), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh).
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>
>>>> *Sent:* Tuesday, May 06, 2025 2:54 PM
>>>> *To:* Peter Beresford <peterberesford78@gmail.com>; Stokes, Gail [VCH]
>>>> <Gail.Stokes@vch.ca>
>>>> *Cc:* Mulder, Tammy [VC] [VCH] <tammy.mulder@vch.ca>
>>>> *Subject:* RE: FW: bank manager info
>>>>
>>>>
>>>>
>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>> Message/Phish Alert in the top right of your Outlook toolbar. *Do not*
>>>> open attachments or click on links.
>>>> ------------------------------
>>>>
>>>>
>>>>
>>>> Hello,
>>>>
>>>>
>>>>
>>>> Just keeping everyone updated the WVPD officer who has been assigned to
>>>> this file is in touch with our risk department now to gain access to the
>>>> camera footage we have.
>>>>
>>>>
>>>>
>>>> As I learn more I will keep everyone updated with what is discovered,
>>>> unfortunately this can be a long process between us and the police doing
>>>> this investigation so there may be time periods where no new information is
>>>> available.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Dixon Scott*, BA
>>>>
>>>> Manager Financial Services, Park Royal Branch
>>>>
>>>> Mutual Funds Investment Specialist, Aviso Wealth
>>>> T: 604.903.2609 *|* F: 604.903.2600
>>>>
>>>> BlueShore Financial, a division of Beem Credit Union |
>>>> *BlueShoreFinancial.com*
>>>>
>>>> The information contained in this communication is confidential and
>>>> proprietary, intended only for the individual(s) or entity to whom it is
>>>> addressed. Any unauthorized use, distribution, copying, or disclosure of
>>>> this communication is strictly prohibited. If you have received this
>>>> communication in error, please contact the sender immediately. Our e-mails
>>>> to you may contain confidential information. Please advise if you prefer
>>>> that we use some other form of communication such as encrypted e-mail,
>>>> regular mail, fax or courier. To manage your contact preferences, please
>>>> use the opt-out form on our website.
>>>> <https://www.blueshorefinancial.com/email-opt-out-requests>
>>>>
>>>> *Mutual Funds and other securities are offered through Aviso Wealth, a
>>>> division of Aviso Financial Inc.  Commissions, trailing commissions,
>>>> management fees and expenses all may be associated with mutual fund
>>>> investments.  Please read the prospectus before investing.  Unless
>>>> otherwise stated, mutual fund securities and cash balances are not insured
>>>> nor guaranteed, their values change frequently and past performance may not
>>>> be repeated**.  *
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>> *Sent:* Tuesday, May 6, 2025 2:37 PM
>>>> *To:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>> *Cc:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>; Mulder, Tammy
>>>> [VC] [VCH] <Tammy.mulder@vch.ca>
>>>> *Subject:* Re: FW: bank manager info
>>>>
>>>>
>>>>
>>>> *This Message Is From an External Sender *
>>>>
>>>> This message came from outside your organization.
>>>>
>>>> Hi Gail,
>>>>
>>>>
>>>>
>>>> I’ll update you as soon as I can see any camera footage.
>>>>
>>>>
>>>>
>>>> I agree with you; whoever did this needs to be singled out in the hopes
>>>> of preventing them from doing this to someone else.
>>>>
>>>>
>>>>
>>>> Also, this will bring a little more peace of mind to family regarding
>>>> Helen’s care.
>>>>
>>>>
>>>>
>>>> Peter
>>>>
>>>>
>>>>
>>>> On Tue, May 6, 2025 at 2:00 PM Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>> wrote:
>>>>
>>>> Hello All,
>>>>
>>>>
>>>>
>>>> I have added my Team Lead Tammy to the e-mail chain as I will be away
>>>> after today until May 14th. I am glad you went ahead and filed a
>>>> police report Peter. I visited Helen earlier today to return the Bank POA
>>>> paperwork and discuss filing a police report. Helen was reluctant to do
>>>> this but I am worried that this individual could potentially do this to
>>>> another vulnerable person.
>>>>
>>>>
>>>>
>>>> Best, Gail
>>>>
>>>>
>>>>
>>>> *Gail Stokes, RN GNC (C)*
>>>>
>>>> *Complex Care Clinician (CCC)*
>>>>
>>>> *Preventative Complex Care Team (PCCT)*
>>>>
>>>> *North Shore Home and Community Health Centre*
>>>>
>>>> *Vancouver Coastal Health*
>>>>
>>>> *Cell: 236-999-3365*
>>>>
>>>> *Email: **gail.stokes@vch.ca* <gail.stokes@vch.ca>
>>>>
>>>>
>>>>
>>>> *I acknowledge that my place of work is on the shared unceded
>>>> traditional territories of the Coast Salish Peoples including the Musqueam,
>>>> Squamish and Tsleil-Waututh Nations.*
>>>>
>>>>
>>>>
>>>> The content of this e-mail is confidential and may be privileged. If
>>>> you receive this e-mail in error, please contact the sender and delete it
>>>> immediately.
>>>>
>>>>
>>>>
>>>> *From:* Peter Beresford <peterberesford78@gmail.com>
>>>> *Sent:* Tuesday, May 06, 2025 10:16 AM
>>>> *To:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>;
>>>> Dixon.Scott@blueshorefinancial.com
>>>> *Subject:* Re: bank manager info
>>>>
>>>>
>>>>
>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>> Message/Phish Alert in the top right of your Outlook toolbar. *Do not*
>>>> open attachments or click on links.
>>>> ------------------------------
>>>>
>>>>
>>>>
>>>> Hello Dixon, (and Gail)
>>>>
>>>>
>>>>
>>>> Thanks for speaking with me today.
>>>>
>>>>
>>>>
>>>> Quick update:
>>>>
>>>>
>>>>
>>>> I just filed a police report with the West Van Police.
>>>>
>>>>
>>>>
>>>> File #: wv25-4212
>>>>
>>>>
>>>>
>>>> No officer assigned yet. An officer will call me later today to move
>>>> this to the next step.
>>>>
>>>>
>>>>
>>>> I'll update you when I know the next step.
>>>>
>>>>
>>>>
>>>> Peter Beresford
>>>>
>>>> Helen's nephew
>>>>
>>>> 778-839-5687
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, May 5, 2025 at 3:44 PM Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>> wrote:
>>>>
>>>> Hello Peter,
>>>>
>>>>
>>>>
>>>> I have attached the e-mail from Dixon Scott, the bank manager who is
>>>> investigating this fraud incident. His contact info is below. He is
>>>> recommending that Helen make a police report that would make it easier to
>>>> access the ATM footage. He told me there was a $500 withdrawal from one of
>>>> their ATMs on King George Ave in Surrey at 10 pm at night.
>>>>
>>>>
>>>>
>>>> I will stop by to see Helen again tmrw and ask her what she would like
>>>> to do and to return the POA forms that I emailed to you.
>>>>
>>>>
>>>>
>>>> Best, Gail
>>>>
>>>>
>>>>
>>>> *Gail Stokes, RN GNC (C)*
>>>>
>>>> *Complex Care Clinician (CCC)*
>>>>
>>>> *Preventative Complex Care Team (PCCT)*
>>>>
>>>> *North Shore Home and Community Health Centre*
>>>>
>>>> *Vancouver Coastal Health*
>>>>
>>>> *Cell: 236-999-3365*
>>>>
>>>> *Email: **gail.stokes@vch.ca* <gail.stokes@vch.ca>
>>>>
>>>>
>>>>
>>>> *I acknowledge that my place of work is on the shared unceded
>>>> traditional territories of the Coast Salish Peoples including the Musqueam,
>>>> Squamish and Tsleil-Waututh Nations.*
>>>>
>>>>
>>>>
>>>> The content of this e-mail is confidential and may be privileged. If
>>>> you receive this e-mail in error, please contact the sender and delete it
>>>> immediately.
>>>>
>>>>
>>>>
>>>> *From:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>
>>>> *Sent:* Friday, May 02, 2025 9:06 AM
>>>> *To:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>> *Subject:* RE: contact info
>>>>
>>>>
>>>>
>>>> *EXTERNAL SENDER.* Does this email look suspicious? Click on Report
>>>> Message/Phish Alert in the top right of your Outlook toolbar. *Do not*
>>>> open attachments or click on links.
>>>> ------------------------------
>>>>
>>>>
>>>>
>>>> Hi Gail,
>>>>
>>>>
>>>>
>>>> It was my pleasure to drop that off and talk with all of you, much
>>>> easier for me to go there than to inconvenience Helen and make her come to
>>>> the branch.
>>>>
>>>>
>>>>
>>>> I have requested the camera footage from the transaction that occurred
>>>> at one of our ATMs, I’m hoping to get that today but it may end up being
>>>> early next week.
>>>>
>>>>
>>>>
>>>> I have spoken to my risk management team that has been investigating
>>>> this with me and they have informed me that in order for us to do anything
>>>> with the camera footage and the transactions on the account we would need a
>>>> police report to be filed. This can be done with either the West Vancouver
>>>> Police Department as our branch and her home address are in West Vancouver,
>>>> or with the North Vancouver RCMP as the branch she originally opened the
>>>> account at is located in North Vancouver. This is something that can be
>>>> done over the phone I believe with either department, we would just need
>>>> the case number and the name of the officer that either took the report or
>>>> will be in charge of the case.
>>>>
>>>>
>>>>
>>>> I’m in the office Tuesday to Saturday, but if you are with Helen and
>>>> anything is noticed that involves her account and I am away please contact
>>>> our call centre at 604-982-8000 and they will direct you to another staff
>>>> member that can assist.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Dixon Scott*, BA
>>>>
>>>> Manager Financial Services, Park Royal Branch
>>>>
>>>> Mutual Funds Investment Specialist, Aviso Wealth
>>>> T: 604.903.2609 *|* F: 604.903.2600
>>>>
>>>> BlueShore Financial, a division of Beem Credit Union |
>>>> *BlueShoreFinancial.com*
>>>>
>>>> The information contained in this communication is confidential and
>>>> proprietary, intended only for the individual(s) or entity to whom it is
>>>> addressed. Any unauthorized use, distribution, copying, or disclosure of
>>>> this communication is strictly prohibited. If you have received this
>>>> communication in error, please contact the sender immediately. Our e-mails
>>>> to you may contain confidential information. Please advise if you prefer
>>>> that we use some other form of communication such as encrypted e-mail,
>>>> regular mail, fax or courier. To manage your contact preferences, please
>>>> use the opt-out form on our website.
>>>> <https://www.blueshorefinancial.com/email-opt-out-requests>
>>>>
>>>> *Mutual Funds and other securities are offered through Aviso Wealth, a
>>>> division of Aviso Financial Inc.  Commissions, trailing commissions,
>>>> management fees and expenses all may be associated with mutual fund
>>>> investments.  Please read the prospectus before investing.  Unless
>>>> otherwise stated, mutual fund securities and cash balances are not insured
>>>> nor guaranteed, their values change frequently and past performance may not
>>>> be repeated**.  *
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Stokes, Gail [VCH] <Gail.Stokes@vch.ca>
>>>> *Sent:* Thursday, May 1, 2025 5:58 PM
>>>> *To:* Dixon Scott <Dixon.Scott@blueshorefinancial.com>
>>>> *Subject:* contact info
>>>>
>>>>
>>>>
>>>> You don't often get email from gail.stokes@vch.ca. Learn why this is
>>>> important
>>>> <https://urldefense.com/v3/__https:/aka.ms/LearnAboutSenderIdentification__;!!DSkPw6m8cEI!kbPgPYKmKKKGL4RwdMTtct6VqAv1l60sskm6ixIMZtBPeMdLGqFCW5GqmaU4k8vMY376XXoB7peWrajk8KqAr2vOE0Bw91CwPH84nQ$>
>>>>
>>>> *This Message Is From an External Sender *
>>>>
>>>> This message came from outside your organization.
>>>>
>>>> Hello Dixon,
>>>>
>>>>
>>>>
>>>> Nice meeting you today. Thank you for looking into this matter and for
>>>> dropping off that form today. You went above and beyond.
>>>>
>>>>
>>>>
>>>> Let me know if there is anything else you require. Please keep me
>>>> posted.
>>>>
>>>>
>>>>
>>>> My contact details are below,
>>>>
>>>>
>>>>
>>>> Best, Gail
>>>>
>>>>
>>>>
>>>> *Gail Stokes, RN GNC (C)*
>>>>
>>>> *Complex Care Clinician (CCC)*
>>>>
>>>> *Preventative Complex Care Team (PCCT)*
>>>>
>>>> *North Shore Home and Community Health Centre*
>>>>
>>>> *Vancouver Coastal Health*
>>>>
>>>> *Cell: 236-999-3365*
>>>>
>>>> *Email: **gail.stokes@vch.ca* <gail.stokes@vch.ca>
>>>>
>>>>
>>>>
>>>> *I acknowledge that my place of work is on the shared unceded
>>>> traditional territories of the Coast Salish Peoples including the Musqueam,
>>>> Squamish and Tsleil-Waututh Nations.*
>>>>
>>>>
>>>>
>>>> The content of this e-mail is confidential and may be privileged. If
>>>> you receive this e-mail in error, please contact the sender and delete it
>>>> immediately.
>>>>
>>>>
>>>>
>>>>
>
> --
>
>
>
>
> *Kathryn Nester*
>
> HR Generalist | TheKey
>
> Mobile: 647.932.5787
>
>
> <http://www.thekey.com>
>
>
> I am in the Eastern Time Zone and am sending this email at a time that
> suits my work schedule; please do not feel obligated to reply outside of
> your working hours.
>
>
>
>
>
>