--000000000000dc8d0e05edb5b1d0 Content-Type: text/plain; charset="UTF-8" I looked into this and it appears that some of the ClearCare location IDs changed. I'm still digging and am looping in DART. Will report back next week. On Tue, Nov 15, 2022 at 1:44 PM Timothy Thomas wrote: > Not to my knowledge. > > On Tue, Nov 15, 2022 at 3:42 PM Alex Hodges wrote: > >> I will look into this. Has there been any recent changes to offices that >> might impact our hierarchy (org chart for offices)? >> >> On Tue, Nov 15, 2022 at 12:07 PM Timothy Thomas wrote: >> >>> Hi Alex, >>> >>> It seems Calgary has disappeared from my filtering options in Medallia. >>> It's also showing them as a 0 NPS score. Could you please take a look? >>> >>> Thanks >>> Tim >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> Alex Hodges >> Manager Customer Experience >> * Please note my email has changed: * >> ahodges@thekey.com >> TheKey.com >> [image: TheKey] >> > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Alex Hodges Manager Customer Experience * Please note my email has changed: * ahodges@thekey.com TheKey.com [image: TheKey] --000000000000dc8d0e05edb5b1d0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I looked into this and it appears that some of the ClearCa= re location IDs changed. I'm still digging and am looping in DART. Will= report back next=C2=A0week. On Tue, Nov 15, 2022 at 1:44 PM Timothy Thoma= s < tt@thekey.com > wrote: Not t= o my knowledge.=C2=A0 On Tue, Nov 15, 2022 at 3:42 PM Alex Hodges < ahodges@thekey.com > wrote: I will look into this. Has there been any recent changes to = offices that might impact our hierarchy (org chart for offices)? On Tue, Nov= 15, 2022 at 12:07 PM Timothy Thomas < tt@thekey.com > wrote: Hi=C2=A0Alex, = It seems Calgary has=C2=A0disappeared=C2=A0from my filtering options i= n Medallia. It's also showing them as a 0 NPS score. Could you please t= ake a look? Thanks Tim = -- Tim Thomas Head of Cana= da Division Please note my email has chang= ed: <tr style=3D"font-family:roboto,Arial,Helvetica,sa