--0000000000005ac26e062dcb80c8 Content-Type: multipart/alternative; boundary="0000000000005ac26c062dcb80c6" --0000000000005ac26c062dcb80c6 Content-Type: text/plain; charset="UTF-8" Hi All, Thank you for looping me into the conversation regarding late notices for some of our Canada Clients. Wanted to provide insight as to what occurred, our vendor partner Versapay recently made an update with their bank switching from TD to Worldline which caused some payment failures on our end for clients. On 2/4/2025 we identified the clients who were actively paying via PAD through our Versapay portal and contacted and charged them for the week of 1/22/2025 invoices. However with the escalation for client 157931 Robert Birch we found that there were a number of clients who were not initially included on our call out list. So I am going to ask my team to contact these clients/POCs this morning to apologize and to collect payment for the 1/22/2025 generated invoices. Attached is a copy of those clients for your review and records, please send any callers to our Billing help desk or you can forward their emails to Billing@thekey.com and my team will handle those inquiries. Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] --0000000000005ac26c062dcb80c6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, Thank you for loopin= g me into the=C2=A0conversation regarding late notices for some of our Cana= da Clients. Wanted to provide insight as to what occurred, our vendor partn= er Versapay recently made an update with their bank switching=C2=A0from TD = to Worldline which caused=C2=A0some payment failures on our end for clients= . On 2/4/2025 we identified=C2=A0the clients who were actively paying via P= AD through our Versapay portal and contacted and charged them for the week = of 1/22/2025 invoices. However with=C2=A0the escalation for client=C2=A0157= 931 Robert Birch we found=C2=A0that there were a number of clients who were= not initially=C2=A0included=C2=A0on our call out list. So I am going to as= k my team to contact these clients/POCs this=C2=A0morning to apologize and = to collect payment for the 1/22/2025 generated invoices.=C2=A0 Attac= hed is a copy of those clients for your review and records, please send any= callers to our Billing help desk or you can forward their emails to Billing@thekey.com and my team will han= dle those inquiries. Thank you, Lito Delapena Manager Customer Contact &a= mp; Collections Center Please note my email has changed: lito.delapena@thekey.com 619-722-8561 Ext. 190013 <a href=3D"https://www.thekey.com/" rel=3D"noopener noreferrer" style= =3D"color:rgb(77,77,79)!i