Re: Question

Hi Joey,

Happy new year!  Our typical protocol is to first reach out and send an
invoice to the client and CG.  From there, you can send a follow-up letter
if you don't get traction.  I've attached both a template CG and client
letter that you can use in these situations.

Due to Quebec laws relating to these types of provisions, we are unlikely
to be successful in filing a lawsuit so typically our best route is to go
to the collections route outlined above.

Let me know if you'd like to discuss further.

On Thu, Jan 19, 2023 at 7:07 AM Joey Taylor <
joey.taylor@homecareassistance.com> wrote:

> Hey Steve,
>
> Hope you are doing well and have had a happy New Year. I had a quick
> question, we have a client who threatened us last week saying our prices
> were too high and he knows what we pay the caregiver, and it's not right
> and he could just hire the caregiver privately. He said he will cancel
> services ongoing. His caregiver just quit without any notice. I have
> attached the contracts below (client and caregiver).
>
> What would be the next steps in a situation like this,
>
> *Joey Taylor*
> *Regional Care Solutions Manager/Directeur régional des solutions de soins*
> Home Care Assistance/Soins à domicile
> Office: 514-907-5065
> Fax: 514-221-4265
> 4464 Ste Catherine West
> Westmount, QC, H3Z1R7
> HomeCareAssistanceMontreal.ca <http://homecareassistancemontreal.ca/>
>
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