------=_Part_21769269_236906068.1758830564261 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Web Version:=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1115bd5ty50txpr0saj3= hi?email=3Dtrue&lang=3Den ----------------------- Catch Up On This Week=E2=80=99s Town Hall: Strategic Initiatives for 2026 In our September town hall meeting, CEO Chris Gerard provided a year-end bu= siness overview covering=20 our current performance and strategic direction. The town hall highlighted = three key initiatives for=20 2026: optimizing our intake process with a dedicated consumer lead team, im= plementing cost=20 containment measures, and launching "Project Ziplock" to concentrate effort= s on targeted zip codes=20 with strong growth potential. The meeting recognized our compliance team fo= r receiving the=20 "Compliance Best Practices Award" from the Health Ethics Trust and noted th= e continued expansion of=20 the Caribou caregiver program. Catch up on the complete recording via CAREzone. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/z874wstufqptxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D4986373&t=3D1889366 TheKey Honors Malin Maleegrai for Dedication to Client Independence and Tea= m Support When Caregiver Manager Michelle Lemus nominated Malin Maleegrai for TheKey'= s monthly CARE values=20 award, her reasoning was straightforward: Malin consistently goes above and= beyond. Michelle credits=20 Malin with making her job run smoothly, especially when it comes to the cli= ents they share, thanks=20 to the strong relationships Malin builds and maintains. As a Client Success= Manager in the Chicago=20 area, Malin finds her work most rewarding when she can support clients on t= heir journey toward=20 independence at home and watch meaningful connections develop between clien= ts and caregivers. "It's=20 truly one of the most inspiring parts of my work," she says. This recogniti= on highlights how Malin's=20 approach benefits everyone, clients, caregivers, and colleagues alike. Say congrats=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1lqivavu0bhtxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D4986373&t=3D1889366 ----------------------------------- TheKey's Clinical Excellence Leader Dr.= Shadi Gholizadeh Quoted=20 in People Magazine Story TheKey was featured in People Magazine for a heartwarming story about 86-ye= ar-old Germaine Menahem,=20 whose loneliness began affecting her health during the pandemic until her g= randdaughter Gerri moved=20 in to care for her. After Germaine fractured her shoulder, it became clear = they needed additional=20 support, so they hired an in-home aide through TheKey. With professional ca= re assistance, Germaine=20 returned to her social activities like mahjong and community center exercis= e classes, while Gerri=20 regained the freedom to work and maintain her own social life without guilt= . Dr. Shadi Gholizadeh=20 from TheKey explains that social connection is