--0000000000009dcacd05de08c81c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Timothy, Please see attached. Anything in blue highlights any issues since the acquisition. Many still remain unresolved, pending investigation. I have been getting some push back from the tech team, stating they are able to proxy log in and do not experience the same problems as the caregivers. However, the CG states these problems still exist. When we met with Maventech's team last week, they claimed that the M+ App check in/out issues and booking sets are not considered "high" priority. However, I beg to differ. CG who are unable to check in/out via the app forces them to call/text the office instead which are unnecessary if the app worked. This adds to the workload: one to troubleshoot the issue (we troubleshoot IT issues, NOT the tech team), and then two, the time it takes to check them in/out. The portal is slow and finicky even on its best days. Some days you try to push jobs 3-5x before it works the way it should, as recently as Apr 14th. I will say these issues have been more prevalent within the last 1-2 months. Other times the bookings show negative hours although the date, hours, rate and rate type are all correct. With booking sets, especially for our larger cases or those clients who have ongoing shifts, it takes a very long time for the system to refresh after each adjustment is made. When the bookings set renders an issue, we have to manually add in each booking/shift one by one. Most recently, even after you make all the adjustments, as you get to the final page to "confirm" your changes, it gives you an error message so you have to start the process all over again from scratch. There have been issues with adding booking sets not saving where we had to delete the entire booking set and re-add the booking set. Care leads and clients who are set up as automated email invoicing were not receiving them, this caused a lot of inconveniences. Again, this is very time consuming. Additionally, some of the booking sets are duplicating shifts, causing billing errors. Most recently, it charged $380/hr versus $380/day, and we had to resolve it by refunding the client. Similarly, two clients who had rate increases scheduled for May 1st, were charged the rate increase starting two weeks prior. As you can imagine, the clients were not happy, and time had to be spent to resolve this issue. Alternatively, some of the booking sets have not been showing up. If shifts are not on caregiver schedules, they do not go to their shifts, thus causing potential fires and services disruptions. Prior to the acquisition, we were warned that moving over to Stripe "may" wipe all of the credit card information for any new clients within a 2-3 week period. To avoid this situation, we were tasked with going into each of those client files and ensuring their CC info was there. Although we tried to be proactive, this did not avoid the situa