Thanks so much.
I was dreading having to ask for alternate payment - this is the 3rd time
this has come up.
On Thu, Aug 3, 2023 at 12:13 PM Timothy Thomas <tt@thekey.com> wrote:
> FYI. Should be resolved soon.
>
> ---------- Forwarded message ---------
> From: Ali Malik <ali.malik@thekey.com>
> Date: Thu, Aug 3, 2023 at 12:59 PM
> Subject: Re: Credit Cards and Fees
> To: Timothy Thomas <tt@thekey.com>
> CC: Sumira Suthesan <sumira.suthesan@thekey.com>
>
>
> Hey Tim,
>
> That's what we did one time for a client in Winnipeg. Money went to SJD
> then transferred back.
>
> But I cannot make that call as it involves moving money around and will
> need to be aware from the reconciliation point.
>
> I agree with you that we cannot deny clients paying creditcard and need to
> do whatever it takes to accommodate.
>
> @Sumira Suthesan <sumira.suthesan@thekey.com> Let's discuss this in our
> meeting the best way to proceed and please do not communicate anything to
> the client as of yet.
>
>
> thank you,
>
> On Thu, Aug 3, 2023 at 12:05 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Can we not use one of our other merchant services and move the
>> revenue around?
>>
>> I would really like to avoid unneeded friction with new clients as we're
>> desperately trying to grow the business.
>>
>> On Thu, Aug 3, 2023 at 11:59 AM Ali Malik <ali.malik@thekey.com> wrote:
>>
>>> Hey Tim,
>>>
>>> We are not charging fees to our clients for creditcard, the only site we
>>> charge fees is Oakville/Waterloo.
>>> There is an issue with Winnipeg because we dont have access to the
>>> creditcard system. We have never had a creditcard client before, everyone
>>> is EFT.
>>>
>>> I think Lindsey has the credentials for converge. We have never used it.
>>>
>>> thanks
>>>
>>> On Thu, Aug 3, 2023 at 11:56 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hi Sumira and Ali,
>>>>
>>>> Is there an issue accepting credit cards in each market across Canada?
>>>> Also what is the rate we are charging clients for the fees in each market?
>>>>
>>>> Is this consistent across canada (outside of QC of course)
>>>>
>>>> Thanks
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>>
>>> --
>>> *Ali Malik*
>>> Manager - Financial Operations
>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> *Ali Malik*
> Manager - Financial Operations
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Brian Boxall
Client Success Manager
Direct 431 887 1785
Office 204 489 6000
TheKey.ca <https://thekey.ca/>
[image: TheKey]