--000000000000cde73306227c4984 Content-Type: text/plain; charset="UTF-8" Good Afternoon Tim, Chicago: - - HCL, Claudia push to start care at Lake Forest Place - paying a higher rate due to location. Recruiting focusing on that area just starting to get traction. - On August 4th one of our caregivers fainted and injured our client. We have been providing 24 hour care, 168 hrs, but only billing for hours used prior to the accident, 110 hrs. This is impacting margin. - June we had a State Survey - new rules require 11 hours of training prior to CG first shift. We have them complete the 16 hours due in the first 14 days of hire. This is impacting margin. There was a deficiency regarding current employees training so there are many caregivers completing 2024 training in August. - - Revenue 1, 279,000 - Gross Profit - $465,000 - Margin - 46.2 % - Leads - 86 - Assessments - 19 - Start - 13 - Client Ended Service - 18 - Client Count - 128 - Caregiver Count - 231 - Caregiver Starts - 14 - Caregiver Stops - 11 - 11 New starts of Care ( 6 with short term intent, 1 24/7 and 1 12/7 long term intent, 1 24/7 hospice, 2 4hr shifts with long term intent.) - 2 Returning Clients - 1 short term intent, 1 4hrs/day until wife returns home - 18 Clients ended service ( 3 to death, 3 short term intention, 2 hospital without expectation of coming home,1 hospital restarting care next week, 1 rehab, 1 Moved to Memory Care, 1 cost, 3 no longer needs care, 1 moved out of state, 1 decided to have family provide care, 1 decided she does not need a caregiver at this time) - Six of 11 SOC were short term intention - Billable Hours increased in August - Caregiver margin decreased - caregiver pay demand for short shifts and short term intentioned clients - Caregiver Revenue within 3.3% of budget - Caregiver Wages within .5 % of budget - Client Count 6.5% higher than forecast - 8.2 % less than budget - Billed Hours 8.3 % higher than forecast - 2.5 % less than budget - Billed Rate .7% higher than forecast - .5 % less than budget - Paid Rate 5.8 % higher than forecast - 2 % higher than budget - 187.5 - Average number of caregiver working per week - All the Best, Diane -- Diane Mockenhaupt General Manager, Chicago Office *Please note my email has changed:* dmockenhaupt@TheKey.com (224) 808-0607 (847) 853-7777 TheKey.com [image: TheKey] --000000000000cde73306227c4984 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good=C2=A0 Afternoon Tim, Chicago: HCL, Claudia push to start care at Lake Forest=C2=A0P= lace - paying a higher rate due to location. Recruiting focusing on that ar= ea just starting to get traction. On August 4th one of our caregive= rs fainted and injured our client.=C2=A0 We have been providing 24 hour car= e, 168 hrs, but only billing for hours used prior=C2=A0to the accident, 110= hrs.=C2=A0 This is impacting margin.=C2=A0 June we had a State Sur= vey - new rules require 11 hours of training=C2=A0prior to CG first shift. = We have the