----==_mimepart_64920077d4e0_1f72ab16a78c558807821c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, We did not charge the client twice, my apologizes for the ty= po in total amount for outstanding invoices. you are correct as the balan= ce is 43,150.33, We charged the client 1 payment for all outstanding invo= ices totaling $43,150.33. What it is sounds like the client also received= notification at each individual Invoice has been paid in full which is n= ormal for Versapay to send out the paid receipts for clients invoices. I = have scheduled time for us to review this together rather than a back and= forth via email Thanks,=C2=A0 Lito Delapena Billing Help De= sk Billing@thekey.com 866-226-1702 = = On Tue, 20 Jun at 3:33 PM , CherylCartwright wrote: I thought it was $43,150.33. Your email says= $45,150.33 = I have asked the client to provide me with something as he said there we= re 11 transactions. 1 for $43,150.33 then 10 more all in different=C2=A0a= mounts also totaling $43,150.33=C2=A0 = = It appears things went through twice.=C2=A0 = = Cheryl = = = = On Tue, Jun 20, 2023 at 4:29=E2=80=AFPM Lito Delapena wrote: = = = = = Hi Cheryl, = = Versapay does not give the option to pay anything other amount outside o= f the 10 invoices due, We only charged the client for the 10 outstanding = invoices totaling $45,150.33.=C2=A0 Please have the client provide the do= cumentation that shows that he was charged double so we can have our paym= ents team look into this. = = = Thanks,=C2=A0 = = = = Lito Delapena = Billing Help Desk = Billing@thekey.com = 866-226-1702 = = = = = = On Tue, 20 Jun at 3:25 PM , CherylCartwright wrote: Yes I saw the screen shot which is why I don= =E2=80=99t understand why he was charged $87,000!!! He said you put throu= gh a total of 43k and then ten more transactions followed totally 87,000 = by the end. Did you charge him twice! = = = = = On Tue, Jun 20, 2023 at 4:24 PM Lito Delapena wrote= : = = = = = = Hi Cheryl, = = I provided the screenshot of the payment on my original email, 10 inovic= es totaling $43,150.33 which Ali advised to run the full balance of. = = = = = = Thanks,=C2=A0 = = Lito Delapena = = = = = Lito Delapena = Billing Help Desk = Billing@thekey.com = 866-226-1702 ----==_mimepart_64920077d4e0_1f72ab16a78c558807821c Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, We did not charge the client twice, my apologizes for the typo in tot= al amount for outstanding invoices. you are correct as the balance is 43,150.33= , We charged the client 1 payment for all outstanding invoices tot= aling $43,150.33. What it is sounds like the client also received notific= ation at each individual Invoice has been paid in full which is normal fo= r Versapay to send out the paid receipts for clients invoices. I have sch= eduled time for us to review this together rather than a back and forth v= ia email Thanks,=C2=A0 Lito Delapena Billing