Re: ClearCare Canada Caregiver Form Required Fields

Hi all, this has now been sent to all Canadian ClearCare users. I will send
a follow up on Monday to remind them.

Thank you,
Tori

On Wed, Nov 9, 2022 at 1:36 PM Mikko Jervoso <mjervoso@thekey.com> wrote:

> Thank you Kerry and Tim.
>
> @Tori Porter-Martin <tori.portermartin@thekey.com> Are we still okay to
> send out the email announcement today? If not, we can send it out tomorrow.
> I was thinking that this initial notification will serve as a heads up for
> the users. Hopefully we can then send another reminder on the day the
> change is made. Please let me know if that works and let me know if I can
> help in any way.
>
> Thank you
>
>
>
>
> On Wed, Nov 9, 2022 at 6:49 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Sorry for the late reply. I seem to have missed this thread.
>>
>> Yes I support this move. Please proceed.
>>
>> Thank you
>>
>> On Mon, Nov 7, 2022 at 9:10 PM Kerry Sirkka <kerry.sirkka@thekey.com>
>> wrote:
>>
>>> I support this but @Timothy Thomas <tt@thekey.com> , does this work for
>>> you?
>>>
>>> On Fri, Nov 4, 2022, 2:48 PM Mikko Jervoso <mjervoso@thekey.com> wrote:
>>>
>>>> Hi Kerry and Tim,
>>>>
>>>> Back in June, we made Mobile Phone Number and Email *required in all
>>>> of the US ClearCare agencies for caregiver profiles.*
>>>>
>>>> We wanted to notify you that we will need to make those same fields
>>>> required in all of Canada's ClearCare agencies as well.
>>>>
>>>> Even though Canada is not on iCIMS yet, our ClearCare integration is
>>>> currently active for Canada. This means that we currently have a data sync
>>>> that happens daily from ClearCare into iCIMS.
>>>>
>>>> Information such as a person's email and mobile phone number is *required
>>>> in iCIMS*. This information will also be required by other
>>>> applications such as Workday moving forward.
>>>>
>>>>
>>>>    - *Proposed Effective Date: *Monday, November 14.
>>>>    - *Communication Plan (please see the announcement that was sent
>>>>    out to the US users below): *Tori (Director of Implementation and
>>>>    Support) will be helping us with sending out the announcement to all
>>>>    ClearCare Canada users.
>>>>    - *Proposed Announcement Date:* Wednesday, November 9.
>>>>    - *User Experience Impact*
>>>>    - Mobile Phone and Email will be required when:
>>>>          - Creating a new applicant profile
>>>>          - Converting an existing applicant profile to a new caregiver
>>>>          profile
>>>>          - Creating a new caregiver profile
>>>>          - Updating (editing) an existing caregiver profile
>>>>
>>>> Please let me know if you have any questions or concerns regarding this
>>>> and if we're good to on the following dates proposed.
>>>>
>>>> Thank you
>>>>
>>>>
>>>> *------------US Announcement------------*
>>>>
>>>> Dear all,
>>>>
>>>> In an effort to improve the quality of data we have in ClearCare and
>>>> our ability to integrate across our internal systems, we will be updating
>>>> ClearCare agency settings to achieve standardization across TheKey.
>>>>
>>>> Effective *today, Wednesday, June 1st,* mobile phone number and email
>>>> address will be required on ALL ClearCare Caregiver profiles. If you open
>>>> an existing profile to make an update, the profile will not save without a
>>>> phone number and email address. New profiles cannot be created without a
>>>> phone number and email address.
>>>>
>>>> The following actions in ClearCare will be impacted by this change:
>>>>
>>>>    - *Creating a new applicant profile *
>>>>    - *Converting an existing applicant profile to a new caregiver
>>>>    profile*
>>>>    - *Creating a new caregiver profile *
>>>>    - *Updating (editing) an existing caregiver profile*
>>>>
>>>> *Please see below for examples of the now required fields in each
>>>> action:*
>>>> *Adding/Creating a Caregiver Profile*
>>>> [image: Screen Shot 2022-05-25 at 2.32.46 PM.png]
>>>> *Adding/Creating an Applicant Profile*
>>>> [image: Screen Shot 2022-05-25 at 3.45.07 PM.png]
>>>> *Updating/editing an Applicant or Caregiver Profile*
>>>> [image: Screen Shot 2022-05-25 at 3.47.12 PM.png]
>>>>
>>>> *Converting an existing applicant profile*
>>>> [image: errorresolve.gif]
>>>>
>>>> If you have any questions or concerns, please email
>>>> clearcaresupport@thekey.com.
>>>>
>>>>
>>>> --
>>>> Mikko Jervoso
>>>> Product Manager
>>>> * Please note my email has changed: *
>>>> mjervoso@thekey.com <https://brand.thekey.com/esg/mjervoso@thekey.com>
>>>> 925-291-7146
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>

-- 
*Tori Porter-Martin*
Director of Implementation and Support

tori.portermartin@thekey.com
410-991-9564
TheKey.com
[image: TheKey] <https://homecareassistance.com/>