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Re: Report from Home Care Assistance Montreal- Penny Casey

From
Sumira Suthesan <sumira.suthesan@thekey.com>
To
Timothy Thomas <tt@thekey.com>
Date
Thu, 21 Sep 2023 07:04:14 -0700
Folder
INBOX
📎 Inv_49723_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49920_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49817_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_50019_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49629_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49540_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49439_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49439_from_Home_Care_Assistance_Montral__Soins__Domicile_7084 (1).pdf; Inv_49332_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49232_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49028_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_49130_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48832_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48926_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48734_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48631_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48532_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48436_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48327_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48025_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48127_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_48319_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47922_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47816_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47711_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47522_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47317_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47218_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47425_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47008_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_46909_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47815_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_46805_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_46598_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_46699_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_46497_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_46393_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_47117_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_46392_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_50222_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf; Inv_50123_from_Home_Care_Assistance_Montral__Soins__Domicile_7084.pdf
Hi Tim,

Please see attached 2023 invoices for Penny Casey.
INV50123 and INV50222 (September 11th and 18th) are unpaid.

Please let me know if you have any questions.

Thanks,
*Sumira Suthesan*
Accounts Receivable Specialist
T: 438-230-3887 ext.1070006
www.TheKey.com <http://www.thekey.com/>
[image: TheKey]


On Wed, Sep 20, 2023 at 11:15 AM Timothy Thomas <tt@thekey.com> wrote:

> That would be great, thanks!
>
> On Wed, Sep 20, 2023 at 2:01 PM Sumira Suthesan <
> sumira.suthesan@thekey.com> wrote:
>
>> Hi Tim,
>>
>> I can get that for you. It's just going to take a some time since I have
>> to send each invoice manually.
>> I'll send it to you by noon tomorrow.
>>
>> Thanks,
>> *Sumira Suthesan*
>> Accounts Receivable Specialist
>> T: 438-230-3887 ext.1070006
>> www.TheKey.com <http://www.thekey.com/>
>> [image: TheKey]
>>
>>
>> On Wed, Sep 20, 2023 at 10:55 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Lastly the client is requesting a copy of all invoices for the year,
>>> with a PAID stamp for those that have been paid. Can you assist with that?
>>>
>>> Thanks for your help.
>>>
>>> On Wed, Sep 20, 2023 at 1:54 PM Sumira Suthesan <
>>> sumira.suthesan@thekey.com> wrote:
>>>
>>>> Will do, thanks
>>>>
>>>> *Sumira Suthesan*
>>>> Accounts Receivable Specialist
>>>> T: 438-230-3887 ext.1070006
>>>> www.TheKey.com <http://www.thekey.com/>
>>>> [image: TheKey]
>>>>
>>>>
>>>> On Wed, Sep 20, 2023 at 10:50 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> FYI: Please note this is the report I was looking for, Tim Sr was able
>>>>> to provide it. This is a better representation for clients. If you don't
>>>>> know how to generate it, please connect with @Tim Thomas
>>>>> <tthomas@thekey.com> SR
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Wed, Sep 20, 2023 at 1:39 PM Sumira Suthesan <
>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>
>>>>>> Hi Tim,
>>>>>>
>>>>>> Please see attached.
>>>>>> Please let me know if anything else is needed.
>>>>>>
>>>>>> Thanks,
>>>>>> *Sumira Suthesan*
>>>>>> Accounts Receivable Specialist
>>>>>> T: 438-230-3887 ext.1070006
>>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>> On Wed, Sep 20, 2023 at 10:31 AM Timothy Thomas <tt@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Got it, this is a summary of all the transactions, can I also be
>>>>>>> sent a statement showing the invoices, payments and associated outstanding
>>>>>>> balance at any given time? This report is really hard to keep track of.
>>>>>>>
>>>>>>> On Wed, Sep 20, 2023 at 1:25 PM Sumira Suthesan <
>>>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi Tim,
>>>>>>>>
>>>>>>>> Under the column type, it states if it is an invoice or payment.
>>>>>>>> Payment is what we charged the client.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>>
>>>>>>>> *Sumira Suthesan*
>>>>>>>> Accounts Receivable Specialist
>>>>>>>> T: 438-230-3887 ext.1070006
>>>>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Sep 20, 2023 at 10:20 AM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Kelly called me this morning. She is under the impression that she
>>>>>>>>> is being double charged for certain invoices as the amounts are similar and
>>>>>>>>> the charges and closer than 1 week apart. She’s looking to reconcile
>>>>>>>>> everything. The statement is a bit confusing. What are payments and what
>>>>>>>>> are charges?
>>>>>>>>>
>>>>>>>>> On Wed, Sep 20, 2023 at 12:00 PM John Janiga <
>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>> I spoke with Dr. Patrick Casey yesterday and he said he had
>>>>>>>>>> transferred funds but wanted to make sure the amount was available prior to
>>>>>>>>>> authorizing us to pull again.
>>>>>>>>>>
>>>>>>>>>> I am awaiting a call from him directly.
>>>>>>>>>>
>>>>>>>>>> I will alert Vashon once I have approval.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *John Janiga*
>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>> *408-647-7538 *
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Sep 20, 2023 at 11:58 AM Sumira Suthesan <
>>>>>>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>
>>>>>>>>>>> We didn't process Penny Casey's invoices for September 11 and 18
>>>>>>>>>>> yesterday because the payment for September 11 kept getting declined due to
>>>>>>>>>>> NSF.
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> *Sumira Suthesan*
>>>>>>>>>>> Accounts Receivable Specialist
>>>>>>>>>>> T: 438-230-3887 ext.1070006
>>>>>>>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Sep 20, 2023 at 8:52 AM Sumira Suthesan <
>>>>>>>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Vashon,
>>>>>>>>>>>>
>>>>>>>>>>>> Did you process payment for Penny Casey yesterday?
>>>>>>>>>>>> It still shows as outstanding for September 11/18
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks,
>>>>>>>>>>>> *Sumira Suthesan*
>>>>>>>>>>>> Accounts Receivable Specialist
>>>>>>>>>>>> T: 438-230-3887 ext.1070006
>>>>>>>>>>>> www.TheKey.com <http://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Sep 20, 2023 at 8:49 AM <
>>>>>>>>>>>> adminmtl@homecareassistance.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Please review the attached report. Feel free to contact us if
>>>>>>>>>>>>> you have any questions.
>>>>>>>>>>>>>
>>>>>>>>>>>>> September 11 payment was declined due to NSF.
>>>>>>>>>>>>>
>>>>>>>>>>>>> September 11 invoice was processed again yesterday.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>>> 514 907 5065
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>