----==_mimepart_679cf11534660_3923fa0f179525841466465 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Morning, I am following up on my previous email. It appears that= a new PAF has been uploaded, but we still have a different Cardholder Na= me than the name of the signer.=C2=A0 In order to be compliant w= ith our legal and payment processing policies, we will need to obtain a P= AF that has the signature of the person whose payment information is prov= ided, authorizing us to charge their account. Alternatively, we will need= proof that the signer is authorized to use the provided payment informat= ion. This can be verified by having the signer listed on the account (e.g= ., by providing a voided check) or by submitting a copy of a POA granting= the signer authority to use the payment information. Without formal = documentation verifying this authorization, we will be in violation of PC= I compliance standards. This exposes us to potential security risks and l= eaves us vulnerable if the client decides to dispute any charges. Without= proof of authorization, we would be unable to properly defend against su= ch claims, which could result in significant legal and financial conseque= nces. Thanks for your help!=C2=A0 DeAnna Brown ltci@thekey.com Long= Term Care Insurance Customer Service - (855)-205-8007 Long Term Care Ins= urance Fax - (813) 693-5625 Billing@thekey.com 866-226-1702 = = On Fri, 24 Jan at 6:57 PM , DeAnna Brown wrote: = = Hi Timon- Happy Friday!=C2=A0 = = Checking back on my last email -=C2=A0Upon auditing this client's profil= e, I noticed that the person whose payment information was provided on th= e PAF is not the person who signed the document but there isn't a CSM lis= ted on the client profile for me to reach out to.=C2=A0=C2=A0 = = =C2=A0 = In order to be compliant with our legal and payment processing policies,= we will need to obtain a PAF that has the signature of the person whose = payment information is provided, authorizing us to charge their account. = Alternatively, we will need proof that the signer is authorized to use th= e provided payment information. This can be verified by having the signer= listed on the account (e.g., by providing a voided check) or by submitti= ng a copy of a POA granting the signer authority to use the payment infor= mation. = = Without formal documentation verifying this authorization, we will be in= violation of PCI compliance standards. This exposes us to potential secu= rity risks and leaves us vulnerable if the client decides to dispute any = charges. Without proof of authorization, we would be unable to properly d= efend against such claims, which could result in significant legal and fi= nancial consequences. = = Can you please let me know who I should reach out to for a revised PAF, = or proof that the signer is authorized to sign on behalf of the account h= older? = = Thanks for your help!=C2=A0 = = DeAnna Brown = = ltci@thekey.com Long Ter