--000000000000258aec060b50c4c3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, all - Thank you for joining today's call to review the FAQ/How to guide. There was a lot of great feedback to work on. I will be applying these edits to the file and sending it out for final review/approval before the end of this week. Please see the meeting notes and action items below and let me know if anything is missed/unclear! *Call outs: * =C2=B7 PAD clients o New client audit (PSG/Help Desk) to catch and input client=E2=80=99s information in VP o PSG covers Sunday night in case submitted on Friday to be ready by Monday o Micro-deposit: =C2=A7 Need confirmation if this will impact existing PAD clients and new clients that are inputted by PSG/HD =C2=A7 This will include Calgary and Toronto as they are moving from Strip= e (might have the wrong system) to VP =C2=B7 Winnipeg has bi-monthly billing which is out of the norm for clients. - *Billing confirmed this is doable effective 1/1/24* =E2=80=93 pending = AR & Cash App to confirm this with their processes. o This is being notated in the introduction emails (1 & 2) being sent to the client. o Alyson to create a separate email specific for Winnipeg billing terms =C2=B7 French FAQ conversion o Include French screenshots =C2=B7 Include it takes 1-2 (24 =E2=80=93 48 hours) for the micro-dep= osit to hit the bank =C2=B7 Express process in VP =E2=80=93 this is different from the pro= cess outlined. o *Confirmed with Elizabeth that this will be included in the answer for =E2=80=98Do I have to use Versapay?=E2=80=99* *Action Items: * =C2=B7 Alyson =E2=80=93 Created a separate email for Winnipeg based o= n their billing terms/effective dates =C2=B7 Alyson =E2=80=93 Set meeting with Tim to create the French FAQ= screenshots. o Working to have the document translated prior to meeting for review) o Include the French versions of the introduction emails for Tim to review in meeting =C2=B7 Alyson =E2=80=93 Make the updates to the FAQ/HTG =C2=B7 Elizabeth =E2=80=93 Can you please confirm the following quest= ions: =C2=A7 Will existing PAD clients need to verify their bank through micro-deposit? =C2=A7 Will new clients need to complete this process after input by our internal team? -- *Alyson Rohane* Senior Continuous Improvement Analyst alyson.rohane@thekey.com --000000000000258aec060b50c4c3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, all -=C2=A0 Thank you for joining t= oday's call to review the FAQ/How to guide. There was a lot of great fe= edback to work on. I will be applying these edits to the file and sending i= t out for final review/approval before the end of this week.=C2=A0 Please see the meeting notes and action items below and le= t me know if anything is missed/unclear!=C2=A0 Call outs: =C2=B7 =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 PAD clients o =C2=A0=C2=A0 New client audit (PSG/Help Desk) to catch and input client=E2=80=99s in