----==_mimepart_691f7fc65f538_1ee5fe7458742b4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Timon,=C2=A0 =E2=80=8BOnce we get the letter, then we will pu= t together a refund for what is owed. Thanks, Cathy =C2=A0 = Cathy Saari Collections & Contact Center Specialist 2|=C2=A0TheKey 1-8= 66-226-1702 billing@thekey Hours-8:00am -5:00pm EST M-F =0D= =0D On=0D Thu, 20 Nov at 2:02 PM=0D , Timon Page wrote:= =0D =0D Hi=C2=A0Cathy =0D =0D Jason Andrews, Souad's son, requested a hard copy of the form be sent to= him and I haven't received it back yet. As soon as I do, I will forward = you=C2=A0a copy. =0D =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D timon.page@thekey.com =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Thu, Nov 20, 2025 at 1:59=E2=80=AFPM Cathy Saari = wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Timon,=C2=A0 =0D =0D =0D =0D Can you send us a copy of the HST Tax Exepmtion letter for Sauad Andrews= ? =0D =0D =0D =0D =0D =0D Thanks, Cathy=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Cathy Saari =0D =0D =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D =0D =0D 1-866-226-1702 =0D =0D billing@thekey =0D =0D Hours-8:00am -5:00pm EST M-F =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 19 Nov at 3:31 PM=0D =0D , Timon Page wrote:= =0D =0D =0D =0D Hi Cathy =0D =0D =0D =0D I can confirm that the Charge Tax box has been unchecked. =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Best regards, =C2=A0Timon Page=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D General Manager, Ontario =0D =0D =0D =0D =0D =0D timon.page@thekey.com =0D =0D =0D =0D =0D =0D Mobile: (437) 223-0841 =0D =0D =0D =0D =0D =0D =0D =0D TheKey.ca =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Wed, Nov 19, 2025 at 3:07=E2=80=AFPM Cathy Saari = wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Timon,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D I have reached out to the Invoicing team to answer the tax credit questi= on for Souad Andrews.=C2=A0 Please make sure you =C2=A0have removed the "= Charge Tax" option in Wellsky.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Thanks, Cathy=C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Cathy Saari =0D =0D =0D =0D =0D =0D =0D =0D Collections & Contact Center Specialist 2|=C2=A0TheKey=0D =0D =0D =0D =0D =0D =0D =0D 1-866-226-1702 =0D =0D =0D =0D billing@thekey =0D =0D =0D =0D Hours-8:00am -5:00pm EST M-F=0D =0D =0D =0D =0D =0D ----==_mimepart_691f7fc65f538_1ee5fe7458742b4 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi=C2=A0Timon,=C2=A0 =0D =0D =E2=80=8BOnce we get the letter, then we will put togeth= er a refund for what is ow