--00000000000052176305f70af318 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable SATISFACTION WIN BACK CAMPAIGN SCORES AGAIN! TheKey=E2=80=99s Satisfaction Win Back Campaign kicked off this week with h= igh energy and continues delivering results on increasing satisfaction levels for the Company=E2=80=99s high value elephant and turtle clients. The campa= ign scored again, reporting impressive client satisfaction results on Day 4. THE NUMBERS! Regional teams scheduled 1299 client visits, and 18% of those have been completed. Of these, 91% report they are happy with TheKey=E2=80=99s servic= es. KUDOS AND SHOUTS OUTS! OUR SECOND CAMPAIGN SUCCESS STORY: TheKey thanks Regional Client Success Manager Dave Knier for sharing our second campaign success story! In Virginia, Client Success Manager Kat Banks provided exemplary service to win back a client who had expressed concern with service levels and was dissatisfied overall. Kat leaned on her stellar interpersonal communication skills and passion for excellence to restore the confidence of an elephant client with nearly $1 million in lifetime value. Additionally, this Virginia client just recovered from COVID, and 24/7 care was provided without service interruption. The Satisfaction Win Back Campaign runs from March 13th - April 21st with the goal of 100% completion in assessing, managing, and elevating client satisfaction. Regional teams are showcasing service quality excellence by collaborating with =E2=80=9Cfast track client escalation=E2=80=9D partners = in Billing, Long Term Care, and Family and Caregiver apps to capture, escalate, and resolve concerns. TheKey commends the outstanding work of Client Success Managers and all regional teams in exemplifying standards of excellence. For questions, please contact Tiffany Silton at tsilton@thekey.com or Audra Williams at audraw@thekey.com. Campaign kick off communication is linked here for your reference. Thank you! --=20 Best Regards, Julia Natasha Watthey, MBA Director, Corporate Communications TheKey www.thekey.com --- --00000000000052176305f70af318 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 = =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0 =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0 SATISF= ACTION WIN BACK CAMPAIGN SCORES AGAIN! =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 = <span style=3D"font-size:10.5pt;font-family:Arial;color:rgb(0,0,0);font= -variant-numeric:normal;f