--Apple-Mail-735688B0-74D4-48AE-B0CB-0C1656DD5658 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Sent from Angie's iPhone Begin forwarded message: > From: Chen Xie > Date: June 20, 2022 at 11:39:33 AM EDT > To: Brian Scott > Cc: Gary Scott , Chen Xie = , Benjamin Lewis , Aileen Ruffin , Angie Markwell , David Durbin , Melissa Reyes > Subject: Re: Existing Client Annual Rate Increase Process and Communicatio= n >=20 > =EF=BB=BF > Reminder for all to double check their schedules prior to finalizing and s= ending off to billing and payroll, to ensure that price increases were captu= red for last week's schedules starting Monday. >=20 >> On Fri, May 20, 2022 at 2:09 AM Brian Scott wrote: >> We should use the start of a billing cycle, which I believe is 6/13. >>=20 >>> On Fri, May 20, 2022 at 1:59 AM Chen Xie w= rote: >>> Thanks Ben. Can you double confirm the effective date as I see 6/13 in e= mail from Ben and 6/11 in letter from Gary. >>>=20 >>>>> On May 19, 2022, at 10:06 PM, Gary Scott wrote: >>>>>=20 >>>> =EF=BB=BF >>>> Chen, >>>>=20 >>>> =20 >>>>=20 >>>> Below is an example letter for TheKey=E2=80=94we=E2=80=99ll be referrin= g to stand-alones vs ThKey where need (i.e. Seniorcorp, 123 Home Care, etc=E2= =80=A6). CAD letters will >>>>=20 >>>> =20 >>>>=20 >>>> Offices will make the rate adjustments, consistent with prior practice.= >>>>=20 >>>> =20 >>>>=20 >>>> We will be emailing the rate increases tomorrow and mailing where no em= ail exists. >>>>=20 >>>> =20 >>>>=20 >>>> If you (or others copied here) would like to see changes to the messagi= ng, please let us know. >>>>=20 >>>> =20 >>>>=20 >>>> Thanks, >>>>=20 >>>> Gary >>>>=20 >>>> =20 >>>>=20 >>>> =20 >>>>=20 >>>> =20 >>>>=20 >>>> Dear Dawnine Johnson, >>>>=20 >>>> =20 >>>>=20 >>>> Thank you for allowing TheKey (formerly Home Care Assistance) to provid= e care for your family.=20 >>>>=20 >>>> =20 >>>>=20 >>>> Our goal is to hire and retain best caregivers in our industry and supp= ort them as they care for your family. Like most companies, we are experien= cing increased inflationary pressures in providing our services. Therefore,= we have updated our rates for all our new and existing clients. Your rate w= ill increase by $2.00 to $32.00 per hour, effective Saturday, June 11th, 202= 2. >>>>=20 >>>> =20 >>>>=20 >>>> If you have any questions, please feel free to contact o= ur local office at XXX-XXX-XXXX. We look forward to our continued partnersh= ip and sincerely appreciate the opportunity to provide you with high-quality= care. >>>>=20 >>>> =20 >>>>=20 >>>> Sincerely, >>>>=20 >>>> =20 >>>>=20 >>>> =20 >>>>=20 >>>> Gary Scott >>>>=20 >>>> Finance Director >>>>=20 >>>> =20 >>>>=20 >>>>=20 >>>>=20 >>>> =20 >>>>=20 >>>> =20 >>>>=20 >>>> =20 >>>>=20 >>>> From: Chen Xie =20 >>>> Sent: Friday, May 20, 2022 12:50 AM >>>> To: Benjamin Lewis >>>> Cc: Aileen Ruffin ; Angie Markwell ; Brian Scott ; David Durbin ; Gary Scott = ; Melissa Reyes >>>> Subject: Re: Exi