--0000000000001c34cb05ec71932f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Matt, we did check our IT Systems to see if we ever shared that number out and couldn't find any source in which that number was shared within our tickets, even checking our inboxes as well, which is why it was such a mystery but no worries - it is unfortunate but at least there is a plan to resolve, albeit inconvenient. Let us know if we can do anything further to assist. On Tue, Nov 1, 2022 at 3:36 PM Matt Vijayan wrote: > Hi all > > Beth and I talked about this issue. We are going to reprint her business > cards with the new number. The number was provided to us by IT. > > Best regards, > > Matt > > Matt Vijayan > Director of Sales, Canada > > *Please note my email has changed:* > mvijayan@TheKey.com > (905) 592-0085 > TheKey.com > [image: TheKey] > > On Nov 1, 2022, at 5:36 PM, Timothy Thomas wrote: > > =EF=BB=BF > Not good. > > Let us know Matt. > > Thanks Isabelle. > > On Tue, Nov 1, 2022 at 3:49 PM Isabelle La wrote: > >> Hi All, >> >> I spoke to Beth earlier and it seems we figured out why calls aren't >> coming to her and the short answer is the number she was given when she >> started on her business card: 226-778-4726 and what she's been promoting >> for business in order for people to contact her, is not a number we own = in >> 8x8 or that was issued to her via the cell phone. The 8x8 system shows h= er >> number was always 226-771-9243, so the question is where did the origina= l >> number she was given came from because it doesn't seem to be an active >> number we currently own or issued as a work-related number for her. Beth >> doesn't seem to know but says business cards were already issued for her >> when she first started that had these numbers. Matt - do you know where = you >> may have gotten that phone number from (226-778-4726)? Was it something >> that was given to you from our IT Team or HR? >> >> On Tue, Nov 1, 2022 at 10:45 AM Elizabeth Sparrow > beth.sparrow@thekey.com> wrote: >> >>> Hi Isabelle, >>> >>> I=E2=80=99m just leaving a meeting, I=E2=80=99ll be able to call in 10m= ins >>> >>> On Tue, Nov 1, 2022 at 1:06 PM Isabelle La wrote: >>> >>>> Hi All, >>>> >>>> Beth - I just tried calling you and have not been able to reach you in >>>> order to assist with troubleshooting. Can you please call me at >>>> 650-231-5733? >>>> >>>> On Tue, Nov 1, 2022 at 9:37 AM Elizabeth Sparrow >>> beth.sparrow@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> Incoming calls from my 8x8 number are not ringing through to my cell >>>>> phone. It just rings with no voicemail message for the caller. But >>>>> internal 8x8 app calls will ring through to my cell. >>>>> >>>>> This is related to the issue you mentioned on slack? >>>>> >>>>> How can I address this issue? >>>>> >>>>> On Tue, Nov 1, 2022 at 10:38 AM Matt Vijayan >>>>> wrote: >>>>> >>>>>> Hi Matt, Isabelle, >>>>>> >>>>>> We have a Rogers Corporate Account. Will