--000000000000559fb0061cd52d88 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, Please reach out to Tim for an answer on this. Copying Tim for visibility. Taylor had signed them on Care Commitment and the tag is added in clearcare= . Best regards, Pauli On Tue, Jul 9, 2024, 2:31=E2=80=AFp.m. Marc Atkinson w= rote: > Hi Poulami, > > Have you had a chance to review my email from yesterday? Raymond is > reaching out for a resolution on this. We need to know how to proceed. > > At this point, with the $500.00 credit memo (if your office approves of u= s > issuing it now, since he has already paid us $4,810.00), he would still o= we > $203.00 for this week's shifts. Please confirm the following: > > - Do Tim and/or Timon approve of us issuing this $500.00 credit memo, eve= n > though the client never made an official $5,000.00 Care Commitment advanc= ed > payment and has only paid us $4,810.00? > > - Is Raymond aware that there is going to be an addtiional $203.00 > processed from their TD Canada Trust account? If you would prefer that I > explain that to him, please let me know. > > Thank you! > > On Mon, 8 Jul at 2:03 PM , Marc Atkinson wrote: > Good Afternoon, > > Thank you for reaching out. > > Timon and yourself should have been receiving emails from Cynthia in our > Payment Applications team in the middle of June regarding the processing = of > the Care Commitment $5,000.00 advanced payment. Cynthia relayed the fact > that we can only accept the advanced payment through E-transfer and/or > credit or debit card. Please see the screenshot at the end of this email. > > At this time, we have not yet processed the Care Commitment advanced > payment, thus, there is no $500.00 credit memo on these clients' account. > As of today, the total spend is $4,810.00. All shifts for last week (week > of 7/1) were cancelled, so there will be no invoice issued and paid for > this week. > > Hi Timon and Tim - Please review this information and let us know how you > think we should proceed here. We would need Lisa to confirm this, but we > should hopefully be able to take an E-transfer from the client for the > difference of $190.00 and then issue the $500.00 credit memo. If the care > hours for this week stay at 19, times $37.00/hour, that would put the > client's next payment due at $703.00. Without the $500.00 CM the client > would have to pay the entire $703.00 out of pocket. With the $500.00 CM, > the client would owe an additional $13.00 after we process the E-transfer > of $190.00 to reach the $5,000.00 Care Commitment level. > > Please let us know how your office wants to proceed with this. Thank you. > > > > > > > > On Mon, 8 Jul at 10:39 AM , Poulami Shah poulami.shah@homecareassistance.com> wrote: > Hi Ray, > > I am connecting you with our billing team. They will be able to help with > your query on care commitment plan. > > @TheKey Billing Could you please assist Ray with his > question on Care Commitment. >