Fwd: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection of Overdue Balances on Account & Account Reconciliation - [#1436720]

Hi Steve,     We would appreciate your guidance and any details you can provide regarding two clients from Calgary AB CA, Mary Albo and Ray Albo.     As of today, Mary has an overdue balance of $9,024.67 that has aged to 44 days overdue and Ray has an overdue balance of $6,188.61 that has also aged to 44 days overdue. Their daughter is being unresponsive to sending full payment. At this time, we are going to email her the attached notices of service suspension if full payment is not received by this Friday, 4/3.      We wanted to touch base with you before sending these to see if there is anything in that notice of suspension that needs to be revised and to confirm if there are any stipulations in terms of taking this approach to clients in Calgary AB CA? We want to ensure that we're covering our bases and taking the appropriate action, to limit any liability by sending these notices.      Any help would be appreciated. Also attached here are their most recent CCAs, for your reference.     Thank you!     Regards,     Marc Atkinson  Team Leader  Customer Contact & Collections Center  866-226-1702 - Main Line  239-264-1290 - Direct Line  marc.atkinson@thekey.com        
                           
                            On
                            Wed, 25 Feb at  9:17 AM
                            ,  Collections Team <collectionsteam@thekey.com>  wrote:
                           
                           
                              
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 From: candicea@shaw.ca <candicea@shaw.ca> Date: Mon, Feb 23, 2026 at 12:49 PM Subject: Re: Mary and Ray Albo | Invoices  1231897, 1244341, 1242689, 1226207 To: Lito Delapena <lito.delapena@thekey.com>   
 
 




 
 
Hello, 
 
  I've been trying to unravel your most resent billing. 
 
 
 
 
Invoice  1244341 for Mary Albo  
 
Service date Jan 12 to 23 , 2026 
 
 
 
 
Service date Jan 14th is charged on two invoices for the same service period. INV 1244341 and again on INV 1231897  
 
Service date Jan 15th is charged on two invoices for the same service date . INV 1244341 and again on INV  1231897 
 
Service date  Jan   16th   is charged on two invoices for the same service date . INV 1244341 and again on INV  1231897 
 
Service date  Jan 19th    is charged on two invoices for the same service date . INV 1244341 and again on INV  1231897 
 
Service date  Jan    21st   is charged on two invoices for the same service date . INV 1244341 and again on INV  1231897 
 
Service date  Jan    22nd   is charged on two invoices for the same service date . INV 1244341 and again on INV  1231897 
 
Service date  Jan     23rd   is charged on two invoices for the same service date . INV 1244341 and again on INV  1231897 
 
 
 
 
Invoice 1246353 for Ray Albo  
 
Service date from Jan 12 to 23rd 2026  
 
 
 
 
Service date  Jan  12th is charged on two invoices for the same service date . INV 1246353 and again on INV  1231912 
 
Service date Jan   14th  is charged on two invoices for the same service date . INV 1246353 and again on INV  1231912 
 
Service date Jan   15th  is charged on two invoices for the same service date . INV 1246353 and again on INV  1231912 
 
 
 
  
 
It looks like I will have to go through all of the invoices dating back to review double charges before I can confirm what is actually owning. 
 
So far, I have reviewed these invoices noted above and they will need to be revised before I can forward payment on the service dates of Jan 12 to 23rd.... 
 
I would like theses 4 invoices revised as soon as possible as I don't want to fall even further behind in payments. 
 
 
 
 
Your earliest reply for these service dates is appreciated. 
 
   Candice Albo