RE: New Account (The Key Canada) / Waterloo & Oakville

Hi Alexa,

Yes this works great. Thank you. 10:30am PST / 11:30am MST is great. Thank you

John McColman
In Front Marketing
Results Driven Performance Marketing

403.861.9727
john@infrontmarketing.ca <mailto:john@infrontmarketing.ca>
Suite 401 – 255 17 Ave SW, Calgary, AB

[cid:image001.jpg@01D8CF3F.D8E47610]<https://www.infrontmarketing.ca/> [https://images2.imgbox.com/4f/28/0CulP3sT_o.png] <https://www.facebook.com/infrontcalgary/>  [https://images2.imgbox.com/86/7d/UEdGNfFZ_o.png] <https://www.linkedin.com/in/johnmccolman>  [cid:image004.png@01D8CF3F.D8E47610] <https://twitter.com/infrontyyc>

From: Alexa Graziani <agraziani@thekey.com>
Sent: September 23, 2022 11:06 AM
To: John McColman <john@infrontmarketing.ca>
Cc: Phil Chanda <phil.chanda@thekey.com>; Timothy Thomas <tt@thekey.com>; Arshdeep Brar <ash@infrontmarketing.ca>
Subject: Re: New Account (The Key Canada) / Waterloo & Oakville

Hi John,

Apologies we didn't get back to you here. Does sometime between 10:30-12 PT on Tuesday work for you? If so, I'll get it on the calendar and if not, I'll send some additional times.

Thanks!

On Thu, Sep 22, 2022 at 10:51 AM John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>> wrote:
Hi Phil,

Following up on this email. Do you have time tomorrow to discuss access to analytics and what is required for linking platforms to analytics? (Probably just confirming).

Let me know as I have some time in the morning and afternoon.

Thank you,

John McColman
In Front Marketing
Results Driven Performance Marketing

403.861.9727
john@infrontmarketing.ca <mailto:john@infrontmarketing.ca>
Suite 401 – 255 17 Ave SW, Calgary, AB

[cid:image001.jpg@01D8CF3F.D8E47610]<https://www.infrontmarketing.ca/> [https://images2.imgbox.com/4f/28/0CulP3sT_o.png] <https://www.facebook.com/infrontcalgary/>  [https://images2.imgbox.com/86/7d/UEdGNfFZ_o.png] <https://www.linkedin.com/in/johnmccolman>  [cid:image004.png@01D8CF3F.D8E47610] <https://twitter.com/infrontyyc>

From: John McColman
Sent: September 20, 2022 4:14 PM
To: Phil Chanda <phil.chanda@thekey.com<mailto:phil.chanda@thekey.com>>
Cc: Alexa Graziani <agraziani@thekey.com<mailto:agraziani@thekey.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Arshdeep Brar <ash@infrontmarketing.ca<mailto:ash@infrontmarketing.ca>>
Subject: RE: New Account (The Key Canada) / Waterloo & Oakville

Hi Phil,

I have time tomorrow in the AM (MST), what might work for you?

John McColman
In Front Marketing
Results Driven Performance Marketing

403.861.9727
john@infrontmarketing.ca <mailto:john@infrontmarketing.ca>
Suite 401 – 255 17 Ave SW, Calgary, AB

[cid:image001.jpg@01D8CF3F.D8E47610]<https://www.infrontmarketing.ca/> [https://images2.imgbox.com/4f/28/0CulP3sT_o.png] <https://www.facebook.com/infrontcalgary/>  [https://images2.imgbox.com/86/7d/UEdGNfFZ_o.png] <https://www.linkedin.com/in/johnmccolman>  [cid:image004.png@01D8CF3F.D8E47610] <https://twitter.com/infrontyyc>

From: Phil Chanda <phil.chanda@thekey.com<mailto:phil.chanda@thekey.com>>
Sent: September 19, 2022 8:08 PM
To: John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>>
Cc: Alexa Graziani <agraziani@thekey.com<mailto:agraziani@thekey.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Arshdeep Brar <ash@infrontmarketing.ca<mailto:ash@infrontmarketing.ca>>
Subject: Re: New Account (The Key Canada) / Waterloo & Oakville

Hi John,

How about we set up a call to discuss?  We have in the past allowed limited access for vendors once they walk us through changes and then revoke it after a few days for GA and GTM.

Please let me know your availability for Wednesday and Thursday.

Thanks,
Phil





On Mon, Sep 19, 2022 at 9:39 PM John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>> wrote:
Hi Phil,

We totally understand other agencies changing things in HCA and the lock down of accounts, I believe we stressed that HCA should own everything to ensure this didn’t happen again to them when we first started handing out access and getting as many things in place as possible before SABA left.

IFM had setup all conversion tracking for HCA when we first came on board as we noticed discrepancies within each site, analytics and GTM.

Without access to certain platforms, we won’t be able to guarantee conversion tracking and with our analytics being removed, we can’t report on anything either.

If the team wants all direction through them (changes to gtm, analytics, g4 coding, etc), we are more than happy to make this happen.

We want to ensure the hard work that our team did is still in place with linking of search console to analytics, conversion tracking in IA/G4, CallRail tag placements is still in fact in place.

However, if analyst access for Calgary, Winnipeg, Vancouver, Toronto, Waterloo and Oakville is what info@infrontmarketing.ca<mailto:info@infrontmarketing.ca> can receive, we will review and request what we feel may be missing and double check tagging through legacy GTM extensions to ensure firing of events and conversions.

Should the same group get these requests? Yourself, Alexa and Tim?

If there are any questions, please let me know.

Thank you.



John McColman
In Front Marketing
403.861.9727
john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>
________________________________
From: Phil Chanda <phil.chanda@thekey.com<mailto:phil.chanda@thekey.com>>
Sent: Monday, September 19, 2022 5:19:10 PM
To: John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>>
Cc: Alexa Graziani <agraziani@thekey.com<mailto:agraziani@thekey.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Arshdeep Brar <ash@infrontmarketing.ca<mailto:ash@infrontmarketing.ca>>
Subject: Re: New Account (The Key Canada) / Waterloo & Oakville

Hi John,

Please do not make any changes to our Google Analytics, Google Tag Manager, Google Search Console without explicit approval from either Alexa or myself.  We have had issues in the past with other vendors making changes that impacted our reporting (e.g., goals, tags, conversions, channel groupings).

Which accounts do you need access for Google Analytics?  We are unable to give you admin access, but can give you Analyst access.  Please let me know what you are trying to accomplish in GA and we can reevaluate.

Please let me know which properties you need Google Tag Manager for and for what purpose.  If needed, we can have our Dev team make those changes for you.

Thanks,
Phil


On Mon, Sep 19, 2022 at 6:07 PM John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>> wrote:

Hi Alexa,



The account has been setup, and the credit card has been entered. Our goal is to get these live this week and have already discussed the budget spending per market with Angie.



Do we/can we get access for info@infrontmarketing.ca<mailto:info@infrontmarketing.ca> for Google Tag Manager, Google Search Console (owner to link to analytics if not done already) along with CallRail access please?



Also, we’re not seeing access to analytics anymore under info@infrontmarketing.ca<mailto:info@infrontmarketing.ca>



Did our access level change? Did the name on accounts change?



Thank you,



John McColman

In Front Marketing

Results Driven Performance Marketing



403.861.9727

john@infrontmarketing.ca <mailto:john@infrontmarketing.ca>

Suite 401 – 255 17 Ave SW, Calgary, AB



[cid:image001.jpg@01D8CF3F.D8E47610]<https://www.infrontmarketing.ca/> [https://images2.imgbox.com/4f/28/0CulP3sT_o.png] <https://www.facebook.com/infrontcalgary/>  [https://images2.imgbox.com/86/7d/UEdGNfFZ_o.png] <https://www.linkedin.com/in/johnmccolman>  [cid:image004.png@01D8CF3F.D8E47610] <https://twitter.com/infrontyyc>



From: Alexa Graziani <agraziani@thekey.com<mailto:agraziani@thekey.com>>
Sent: August 30, 2022 11:28 AM
To: John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Phil Chanda <phil.chanda@thekey.com<mailto:phil.chanda@thekey.com>>; Arshdeep Brar <ash@infrontmarketing.ca<mailto:ash@infrontmarketing.ca>>
Subject: Re: New Account (The Key Canada) / Waterloo & Oakville



Here is the address we can list for invoices (though getting them sent via email is how they prefer):

[cid:image005.png@01D8CF3F.D8E47610]



On Mon, Aug 29, 2022 at 1:05 PM Alexa Graziani <agraziani@thekey.com<mailto:agraziani@thekey.com>> wrote:

I'll confirm with the AP team and get back to you.



Thanks,



On Mon, Aug 29, 2022 at 1:03 PM John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>> wrote:

Hi Alexa,



What is the appropriate address for Google? Just want to make sure I have all data for them.



Thank you,



John McColman

In Front Marketing

Results Driven Performance Marketing



403.861.9727

john@infrontmarketing.ca <mailto:john@infrontmarketing.ca>

Suite 401 – 255 17 Ave SW, Calgary, AB



[cid:image001.jpg@01D8CF3F.D8E47610]<https://www.infrontmarketing.ca/> [https://images2.imgbox.com/4f/28/0CulP3sT_o.png] <https://www.facebook.com/infrontcalgary/>  [https://images2.imgbox.com/86/7d/UEdGNfFZ_o.png] <https://www.linkedin.com/in/johnmccolman>  [cid:image004.png@01D8CF3F.D8E47610] <https://twitter.com/infrontyyc>



From: Alexa Graziani <agraziani@thekey.com<mailto:agraziani@thekey.com>>
Sent: August 29, 2022 1:53 PM
To: John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Phil Chanda <phil.chanda@thekey.com<mailto:phil.chanda@thekey.com>>; Arshdeep Brar <ash@infrontmarketing.ca<mailto:ash@infrontmarketing.ca>>
Subject: Re: New Account (The Key Canada) / Waterloo & Oakville



I'm the main contact (Tim should be on there too) and they will go to the AP invoices team which is ap-invoices@thekey.com<mailto:ap-invoices@thekey.com> and I can find out what the address is if we also need a central physical address (it would be in the US though).



Sincerely,



On Mon, Aug 29, 2022 at 12:51 PM John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>> wrote:

Perfect. I thought I may have the date written down wrong.



I’m not sure if we can get invoicing done now, but I’ll reach out to Google and ask/push them to make it happen.



Is there a central address this invoice would go to in Canada? I’ll use that information and who is the main contact? Tim?



Thank you,



John McColman

In Front Marketing

Results Driven Performance Marketing



403.861.9727

john@infrontmarketing.ca <mailto:john@infrontmarketing.ca>

Suite 401 – 255 17 Ave SW, Calgary, AB



[cid:image001.jpg@01D8CF3F.D8E47610]<https://www.infrontmarketing.ca/> [https://images2.imgbox.com/4f/28/0CulP3sT_o.png] <https://www.facebook.com/infrontcalgary/>  [https://images2.imgbox.com/86/7d/UEdGNfFZ_o.png] <https://www.linkedin.com/in/johnmccolman>  [cid:image004.png@01D8CF3F.D8E47610] <https://twitter.com/infrontyyc>



From: Alexa Graziani <agraziani@thekey.com<mailto:agraziani@thekey.com>>
Sent: August 29, 2022 1:50 PM
To: John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Phil Chanda <phil.chanda@thekey.com<mailto:phil.chanda@thekey.com>>; Arshdeep Brar <ash@infrontmarketing.ca<mailto:ash@infrontmarketing.ca>>
Subject: Re: New Account (The Key Canada) / Waterloo & Oakville



Actually, John, is it possible to get set up for invoicing now?



We'd like to move all the Canadian locations to that in the next two weeks.



Sincerely,



On Mon, Aug 29, 2022 at 12:48 PM Alexa Graziani <agraziani@thekey.com<mailto:agraziani@thekey.com>> wrote:

Hi John,



The go-live date is actually September 12th.



I will connect you with Angie so that she can get you the credit card this week.



I'll reach out to our IT team to have them create the callrail company and give you access.



Sincerely,



On Mon, Aug 29, 2022 at 11:52 AM John McColman <john@infrontmarketing.ca<mailto:john@infrontmarketing.ca>> wrote:

Hi All,



Hope everyone had a great weekend. I’m following up on the conversation we had about creating the new HCA Canada / The Key Canada account and starting up two new accounts.



Oakville & Waterloo are going to turn on September 1. For this, we need the CC number of Angie’s card (if she’s in place yet) so we can establish a history for when HCA merges with TK.



Also, we will need access to Google Analytics (UA, G4), GTM and CallRail for both websites.



https://www.homecareassistanceoakville.ca/

https://www.homecareassistancewaterloo.ca/



Once we get a CC for the payments profile, we can have this ready to go on September 1.



If there are any questions, please let me know. Thank you,



John McColman

In Front Marketing

Results Driven Performance Marketing



403.861.9727

john@infrontmarketing.ca <mailto:john@infrontmarketing.ca>

Suite 401 – 255 17 Ave SW, Calgary, AB



[cid:image001.jpg@01D8CF3F.D8E47610]<https://www.infrontmarketing.ca/> [https://images2.imgbox.com/4f/28/0CulP3sT_o.png] <https://www.facebook.com/infrontcalgary/>  [https://images2.imgbox.com/86/7d/UEdGNfFZ_o.png] <https://www.linkedin.com/in/johnmccolman>  [cid:image004.png@01D8CF3F.D8E47610] <https://twitter.com/infrontyyc>






--

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>

(650) 416-1538 Ext. 181538

TheKey.com <https://www.thekey.com/>

[TheKey]<https://homecareassistance.com/>




--

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>

(650) 416-1538 Ext. 181538

TheKey.com <https://www.thekey.com/>

[TheKey]<https://homecareassistance.com/>






--

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>

(650) 416-1538 Ext. 181538

TheKey.com <https://www.thekey.com/>

[TheKey]<https://homecareassistance.com/>






--

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>

(650) 416-1538 Ext. 181538

TheKey.com <https://www.thekey.com/>

[TheKey]<https://homecareassistance.com/>




--

Alexa Graziani

Senior Marketing Manager - Consumer Growth

Please note my email has changed:

agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>

(650) 416-1538 Ext. 181538

TheKey.com <https://www.thekey.com/>

[TheKey]<https://homecareassistance.com/>




--
Alexa Graziani
Senior Marketing Manager - Consumer Growth
Please note my email has changed:
agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
(650) 416-1538 Ext. 181538
TheKey.com <https://www.thekey.com/>
[TheKey]<https://homecareassistance.com/>