Re: [External] Bank notification of direct deposit refusal to old account

Hi Wendy,

With your back and forth email exchange with Scotia bank returning no proof
of rejection or confirmation, I went ahead and called Dayforce to see if
they can have a better visibility as to what happened to the funds. As of
today, they still have not received any rejection or returned funds. At
this time, it is assumed that the funds went to your old account. But when
I informed them that your bank actually stated that the funds were
returned, Dayforce was left with no choice but to escalate the issue and
created a ticket to request for an EFT Trace #. I was told, however, that
this process may take up to 2 weeks to get a resolution and will include a
$35.00 service fee.

I will keep you posted on every update that I will receive. Timothy and
Germaine are cc'd here for visibility as well.

Thank you.

You may also reach out to our HR Service Center *@ 888-874-8088
OR HRSERVICECENTER@THEKEY.COM <HRSERVICECENTER@THEKEY.COM>*

Best,

*Gee Gorospe-Nitafan *
Sr. Payroll Manager
* Please note my email has changed: *
gnitafan@thekey.com <https://brand.thekey.com/esg/gnitafan@thekey.com>
408-769-6590
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>

On Mon, Jul 29, 2024 at 1:17 PM Seale, Taylor <taylor.seale@scotiabank.com>
wrote:

> Hi Wendy,
>
>
>
> Sorry for the delay. Unfortunately, our system does not have any way of
> proving that a payment was returned due to a closed account. I will provide
> a screen shot stating when exactly the account was closed and hopefully
> this will help. Additionally, there was a massive system glitch on Friday
> effecting all scotia clients direct deposits therefore this might be an
> additional delay in the payment being returned.
>
>
>
>
>
> Thank you,
>
>
>
>  *Taylor Seale*
> Chef Expérience Client  |  Customer Experience Lead
>
> *___________________________________________________________________*
>
> *Banque Scotia* *| Succursale Vaudreuil-Dorion*
>
> *Scotiabank* *| Vaudreuil-Dorion Branch*
>
> 3070 Boul. De La Gare, Vaudreuil-Dorion, QC J7V 0H1
>
> T 450.455.2763 x 4401     F 450.455.2382
>
>
>
> taylor.seale@scotiabank.com
>
> taylor.seale@banquescotia.com <antonella.pagotto@banquescotia.com>
>
> banquescotia.com <http://www.banquescotia.com/> | scotiabank.com
> <http://www.scotiabank.com/>
>
>
>
> Banque Scotia est un nom commercial utilisé par La Banque de
> Nouvelle-Écosse
>
> Scotiabank is a business name used by The Bank of Nova Scotia
>
>
>
>
>
> *De :* Wendy Loper <wendy.loper@thekey.com>
> *Envoyé :* lundi, juillet 29, 2024 12:33 PM
> *À :* marc-anthony.kateb@scotiabank.com; Seale, Taylor <
> taylor.seale@scotiabank.com>
> *Cc :* Girlie Gorospe-Nitafan <gnitafan@thekey.com>
> *Objet :* [External] Bank notification of direct deposit refusal to old
> account
>
>
>
> Hello Marc and Taylor,
>
>
>
> Customer Service at Scotia has forwarded your names to me in order for you
> to send proof of confirmation that my direct deposit that was sent to my
> old account ( closed last Wednesday at your branch location) has been
> rejected. My employer ( noted in this email ) cannot e-transfer my pay
> with  confirmation form you first. Can this be expedited as fast as
> possible ?
>
>
>
> Please advise.
>
>
>
> Thank you.
>
>
>
>
> *Wendy Loper DSW, LPN*
>
>
>
> *Gestionnaire des Soins*
>
> *Client Success Manager*
>
>
>
> 514-907-5065
>
>
>
> *TheKey.ca*   <https://thekey.ca/>
>
>
>
> [image: TheKey]
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