--000000000000e9738705e947b034 Content-Type: text/plain; charset="UTF-8" Hi, team! Hope everyone is doing well. As you are aware, our Service Quality department will take the lead on responding to all client detractor Medallia surveys. As part of our pre-planning, requesting for any context or background information about client Elizabeth Fry. We plan to reach out to speak to Gina Csilla Rivas Cruz (indicated as primary contact in Clear Care) via phone and attempt to gather more information so that we as a team can determine how to turn their experience around, partnering with your operations. On Thu, Sep 22, 2022 at 7:56 AM Medallia wrote: > Client Name: Legacy Manor Elizabeth Fry > > CC ID: 1000000000012243 > > Primary Contact: Gina Csilla Rivas Cruz > > PC Contact Info: ginarivas.cruz@elizabethfry.com / > > Survey Delivery: Email > > > Division: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks > Actual Customer Segment: Bee Stated Customer Segment: Survey: SOC Survey 2 > Main Score: 6 Comments: Please click here to see the full survey response > and learn more about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=142097 > --000000000000e9738705e947b034 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, team! =C2=A0 Hope ev= eryone is doing well. As you are aware, our Service Quality department will= take the lead on responding to all client detractor Medallia surveys. As p= art of our pre-planning, requesting for any context or background informati= on about client Elizabeth Fry . We plan= to reach out to speak to =C2=A0Gina Csilla Rivas Cruz=C2=A0 (indicated as primary contact in C= lear Care) via phone and attempt to gather more information so that we as a= team can determine how to turn their experience around, partnering with yo= ur operations. On Thu, Sep 22, 2022 at 7:56 AM Medallia &l= t; noreply@app.medallia.com &= gt; wrote: Cl= ient Name: Legacy Manor Elizabeth Fry CC ID: 1000000000012243 P= rimary Contact: Gina Csilla Rivas Cruz PC Contact Info: ginarivas.cruz@eli= zabethfry.com / Survey Delivery: Email Divis= ion: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks Actual Cust= omer Segment: Bee Stated Customer Segment: Survey: SOC Survey 2 Main Sco= re: 6 Comments: Please click here to see the full survey response and lea= rn more about the client: https://hca.medallia.com/hca/res= pInvForm.do?surveyid=3D142097 --000000000000e9738705e947b034--