--0000000000007e6960064b80b248 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, We have a returning client in Montreal (more than 90 days since care) so I had to create a new opportunity on the client's account in SF. Normally once I push this through, it reopens the clients profile in Wellsky. This time, it created a completely new profile in Wellsky. *Wellsky:* https://montreal.clearcareonline.ca/clients/1000000000111766/ *and * https://montreal.clearcareonline.ca/clients/1000000000077742/ *SalesForce: * https://homecareassistance.lightning.force.com/lightning/r/Account/001UH000= 00NK5WHYA1/related/Opportunities/view Can we please merge the 2 wellsky accounts and investigate why this issue occurred to prevent it from happening again in future. Thank you, Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --0000000000007e6960064b80b248 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, We have a returning client in = Montreal (more than 90 days since care) so I had to create a new opportunit= y on the client's account in SF. Normally once I push this through, it = reopens the clients profile in Wellsky. This time, it created a completely = new profile in Wellsky.=C2=A0 Wellsky: https://montreal.cle= arcareonline.ca/clients/1000000000111766/ and=C2=A0 https:/= /montreal.clearcareonline.ca/clients/1000000000077742/ SalesF= orce:=C2=A0 https:= //homecareassistance.lightning.force.com/lightning/r/Account/001UH00000NK5W= HYA1/related/Opportunities/view Can we please merge the 2 wellsk= y accounts and investigate why this issue occurred=C2=A0to prevent it from = happening again in future. Thank you, Joey Taylor Directeur G=C3=A9n=C3=A9ral/ General Manager = 514-907-5065 TheKey.ca =C2=A0=C2=A0 --0000000000007e6960064b80b248--