--00000000000023ee6505f5d9693b Content-Type: multipart/alternative; boundary="00000000000023ee6405f5d9693a" --00000000000023ee6405f5d9693a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, Noted. We will only use Certified PSWs. Thank you *Meera Ladani* *Caregiver Recruiter* *Home Care Assistance - **Serving Toronto, Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 *Tel: 519-954-2111* 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 *Tel: 905-337-1200* *70 Richmond St E #202 **Toronto, ON M5C 1N8* *Tel: 416-488-8777* *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Balanced Care Method Cognitive Therapeutics Read our Reviews On Wed, Mar 1, 2023 at 11:21=E2=80=AFAM Timothy Thomas wrot= e: > Thanks Beth. > > Agreed Matt, let's set a reminder to renegotiate come the summer. > > @Sharon Speirs @Amrita Veena > @Meera Ladani @Angie > Kunnath please ensure we only use certified PSW's > from now on. Let me know if you have any concerns around availability / > margins. > > Thanks! > Tim > > On Wed, Mar 1, 2023 at 10:57=E2=80=AFAM Matt Vijayan wrote: > >> Thank you Beth for the summary. >> >> My interaction with Melanie was last April (2022) and she LVI must have >> changed their protocol. >> >> @Timothy Thomas Having certified PSWs will put pressure >> on the margins (very similar case that we have seen with VCH). LVI is up >> for contract renewal in the middle of 2023 and we should consider this t= o >> increase the rates. >> >> Best regards, >> >> Matt >> >> Matt Vijayan, B.Sc., MBA, CCPE >> Director of Sales, Canada >> *Please note my email has changed:* >> mvijayan@TheKey.com >> >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Mar 1, 2023 at 10:50=E2=80=AFAM Elizabeth Sparrow > beth.sparrow@thekey.com> wrote: >> >>> Had meeting with Melanie at Luther Village. >>> >>> She is waiting to hear back from her staff-Heather who reported the >>> complaint about HCA sleep & not working. It is likely on the 27th beca= use >>> Heather worked that night and there was a PSW call in. The previous nig= ht >>> shift with Ayra, she worked with Kimberly from Luther village, so we ar= e >>> fairly certain it was the 27th with Chrispal. >>> >>> Melanie said they have permission to sleep on their 30min break but not >>> the rest of the shift. >>> >>> Once she has confirmed the details. I assured her that if our staff was >>> sleeping and not doing the expected tasks we will comp that shift and s= peak >>> to our staff about the expectations or not send again. >>> >>> It was clarified that staffing shifts must be certified PSW=E2=80=99s.S= he felt >>> this was communicated before as the expectation. >>> >>> She is aware that other retirement homes staff in the grey zone of RHRA >>> requirements using non certified PSW a