----==_mimepart_6994a42c17ee0_1d78d7ca3984388335b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim and Michelle, Please review for new CDHC client 179577 Peter W= all - https://hcacalgary.clearcareonline.ca/clients/1000000000106178/. = Shawntel is seeking Etransfer payment approval for the client's out of = pocket costs exceeding the CDHC's approved hours. After reviewing the= client's care schedule, it looks like the client will be receiving rough= ly 192 hours of monthly care, with the CDHC covering 168.79 hours. Thus, = the client will be exceeding by approximately 23 hours. At $34.03/hour, t= he client should be responsible for roughly $783.00 of monthly out of poc= ket costs. Please review and confirm if Etransfer payments for the ou= t of pocket costs are approved. Thank you! Regards, Marc Atki= nson Team Leader Customer Contact & Collections Center 866-226-1702 - = Main Line 239-264-1290 - Direct Line marc.atkinson@thekey.com =0D= =0D On=0D Fri, 13 Feb at 4:12 PM=0D , Shawntel Sousa wrote:=0D =0D =0D Hi,=C2=A0 =0D =0D I have no idea how many hours the client may or may not use over their l= imit every month. From what I get out of clear care it seems like 40ish h= ours at the CDHC rate of $34.03.=C2=A0 =0D =0D February will be unique as they didn=E2=80=99t start on the 1st so it lo= oks as though they have lots of hours extra but they don=E2=80=99t. They = were with another company.=C2=A0 Respectfully,=C2=A0 =0D =0D Shawntel Sousa, LPN =0D =0D =0D Client Success Manager | TheKey=0D =0D Mobile: 403-305-6588=0D Office: 403-301-3777 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Fri, Feb 13, 2026 at 1:45=E2=80=AFPM Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Shawntel,=C2=A0 =0D =0D =0D =0D May you please advise on roughly how many hours over the approved 168.79= that you forsee the client exceeding on a monthly basis, if at all? We w= ould like to guage the client's estimated monthly out of pocket costs. =0D= =0D =0D =0D Thank you! =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Team Leader =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct Line =0D =0D marc.atkinson@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Wed, 11 Feb at 5:40 PM=0D =0D , Shawntel Sousa wrote:= =0D =0D =0D =0D =0D =0D =0D =0D Hi all,=C2=A0 =0D =0D =0D =0D This client=E2=80=98s daughter is being quite difficult with the wife of= the client and essentially would like to do her payments by e-transfer. = My question is would this be allowed.=C2=A0They have used another home ca= re company in the past and have had no issues with payment. The daughter = controls the client=E2=80=99s money and is essentially not comfortable wi= th pre-authorized debit or credit card. Initially, they were OK with pre-= authorized debit because the wife didn=E2=80=99t realize that the daughte= r was uncomfortable with it and there=E2=80=99s not a good r