----==_mimepart_68ffbb364686b_1f7510047339338 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi SharonSpeirs,=C2=A0 =C2=A0 Your support ticket #1274014 has been esc= alated to our senior team to ensure you receive the highest level of expe= rtise and a swift resolution. You'll be contacted directly by a senior su= pport specialist with updates and further assistance. For real-time updat= es, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1274= 014. We appreciate your patience and are here to ensure your satisfaction= . Thanks,=C2=A0 Shibam Karmakar=C2=A0 Service Desk Engineer Con= tact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com TheKe= y.com =C2=A0 We are Happy to Assist You! =0D =0D On=0D Mon, 27 Oct at 2:25 PM=0D , SharonSpeirs wrote:=0D= =0D Good morning, team. =0D I know you are aware of many outages but there was an email=C2=A0that a = recent port should have resolved the issues but if you call the Vancouver= office line at 778 279 3634 comes up as not assigned to anyone calling i= t. =0D Please advise if there is something we should be doing on our end =0D Sharon =0D =0D =0D =0D =0D =0D Sharon Speirs=0D =0D =0D =0D =0D General Manager=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D sspeirs@thekey.com=0D =0D =0D =0D =0D =0D Mobile: (778) 991-3361 Office: (778) 279-3634 =0D= =0D =0D =0D TheKey.com=0D =0D =0D =0D =0D =0D =0D =0D We value your feedback. Please leave us a Google review=0D= =0D =0D =0D =0D =0D ----==_mimepart_68ffbb364686b_1f7510047339338 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi SharonSpeirs,=C2=A0 =0D =C2=A0 =0D Your support ticket #1274014 has been escalated to our senior team t= o ensure you receive the highest level of expertise and a swift resolutio= n. You'll be contacted directly by a senior support specialist with updat= es and further assistance. For real-time updates, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1274014 . We apprec= iate your patience and are here to ensure your satisfaction. =0D =0D Thanks,=C2=A0 =0D Shibam Karmakar=C2=A0 =0D =0D =0D Service Desk Engineer =0D =0D Contact IT Support 24*7 @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com =0D =0D TheKey.com =0D =0D =C2=A0 <img alt=3D"TheKey" src=3D"https:/= /ci3.googleusercontent.com/proxy/wEJEqVPGg4J91wCsbY-DIjgycOvZPYbeie-E6WSa= yZso_cmcCX_oH_b7FY0N7q9Ae2xTOXYL-xBSjysXhCuieobBoA=3Ds0-d-e1-ft#https://s= ignature.thekey.com/img/tk_logo_sig.png" width=3D"160" style=3D"box-sizin= g: border-box; border-style: n