Hope you had a great Canadian Thanksgiving with your family!
Any insight? I am assuming it is due to the CGM shortage, but wanted to
clarify with you.
Thanks!
From: Cristal Munoz <cmunoz@thekey.com>
Date: Tue, Oct 15, 2024 at 6:32 AM
Subject: Re: Chicago Intakes
To: Audra Williams <audraw@thekey.com>
Thank you!!
On Tue, Oct 15, 2024 at 8:08 AM Audra Williams <audraw@thekey.com> wrote:
> Good morning, Cristal! I know that they are down to just 1 Caregiver
> Manager and the RDO, Tim Thomas, did put a gate in place until the 2 CGM
> positions are filled. I will need to check on the Care Commitment question
> as I am not certain. I will get back to you on this.
>
> Best,
>
> On Tue, Oct 15, 2024 at 5:33 AM Cristal Munoz <cmunoz@thekey.com> wrote:
>
>> Hi Audra,
>> I'm hoping you can help me with something. I was speaking with my
>> Regional Intake Managers in Chicago and they mentioned turning away a 24/7
>> case for 2-3 days because of the below. It sounds like this verbiage came
>> from the GM at the local office. Care Commitment has typically been for
>> clients seeking care less than 30 hours/week and less than 30 days in
>> duration. The verbiage below states less than 30 days regardless of hours.
>> Are you able to confirm this?
>>
>> - Rate Card updated to list the range as $40 per hour to $60 per
>> hour depending on need, location and hours.
>> - Pre-paid Care Commitment of $5000 applied to clients wanting
>> services for less than 30 days. This would be most applicable for clients
>> wanting hospital to home and hospice services.
>> - Overall minimum hours updated to 20 hours per week with a 30-day
>> minimum.
>>
>> Sincerely,
>>
>> Cristal Munoz
>>
>> *Inside Sales Manager*
>>
>> Please note my email has changed:
>>
>> cmunoz@thekey.com
>>
>> TheKey.com <https://www.thekey.com/>
>>
>>
>>
>
> --
> Audra Williams
> Director, Divisional Operations
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
Sincerely,
Cristal Munoz
*Inside Sales Manager*
Please note my email has changed:
cmunoz@thekey.com
TheKey.com <https://www.thekey.com/>
Audra Williams
Director, Divisional Operations
(425) 757-7027
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>