--00000000000024236606243784a8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timon, Please see the forwarded email from Lorraine Siu. She is still charged 2.7% interest on her credit card when the agreement states 2%. Can this be followed up with corporate? Kristal Parris RN, BScN Client Success Manager Tel: 416-488-8777 Email: kristal.parris@thekey.com Website: TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Lorraine Siu Date: Fri, Oct 11, 2024 at 11:51=E2=80=AFAM Subject: Fwd: Receipt for Payment to TheKey To: Kristal Parris =EF=BB=BFHi Kristal, Please note that TheKey continues to charge 2.7% surcharge instead of the 2% as per contract. I know you are following up on it. FYI, credit has not been issued to correct over-charge of surcharge of the previous invoice 868880. Please let me know. Thank you! Have a good long weekend and a Happy Thanksgiving. Warm regards, Lorraine Begin forwarded message: *From:* TheKey *Date:* October 4, 2024 at 6:25:46 PM EDT *To:* lorrainesiu416@gmail.com *Subject:* *Receipt for Payment to TheKey* =EF=BB=BF Lorraine Siu sent a payment of $396.63 to TheKey from Visa **4366 on Fri Oct 04 06:25:40 EDT 2024 for the invoice(s) shown below. Thank you for your business. Invoice Amount Paid Balance 875025 $396.63 $0.00 * Transaction Details: * Payment Amount Payment Token Authorization Code On Invoices $396.63 8EM8JWVI99Q9 10001642479 Surcharges $10.71 8EM8JWVI99Q9 10001642479 View Invoices Questions about this message? Contact Us | Privacy Policy | | | Manage Email Powered by Versapay --00000000000024236606243784a8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timon,=C2=A0 Please see the forwarded email from Lorraine Siu= . She is still charged 2.7% interest on her credit card when the agreement = states 2%.=C2=A0 Can this be followed up with corporate? Kristal Parris RN, BScN Client Success Manager Tel: 416-488-8777 Email: kristal.parr