I do have a question about payroll records. These are not available in the
portal so who will handle requests for anything related to payroll prior to
acquisition or any other records not maintained in the portal for employees?
On Tue, Apr 25, 2023 at 2:36 PM Audra Williams <audraw@thekey.com> wrote:
> Although, the download is extremely slow, we are slated to be complete
> Thursday for NY.
>
> Best,
>
> On Tue, Apr 25, 2023 at 11:26 AM Lucas Motro <lmotro@thekey.com> wrote:
>
>> Tim - Thanks.
>>
>> Audra, Angie - Can you please confirm on the NY side? We have to be off
>> by end of month otherwise will have to compensate Mavencare $11k for May.
>>
>> Lucas
>>
>> On Tue, Apr 25, 2023 at 2:22 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> We are on track to complete our export at the end of the month
>>>
>>> On Tue, Apr 25, 2023 at 12:07 PM Michelle Verbruggen <
>>> michelle.verbruggen@vivtechnologies.com> wrote:
>>>
>>>> Hi Audra and Tim,
>>>>
>>>> Circling back on this. Please confirm.
>>>>
>>>> Best,
>>>>
>>>> Michelle
>>>>
>>>> *Michelle Verbruggen*
>>>> Chief of Staff
>>>> vivtechnologies.com
>>>>
>>>>
>>>> On Fri, Apr 21, 2023 at 1:13 PM Michelle Verbruggen <
>>>> michelle.verbruggen@vivtechnologies.com> wrote:
>>>>
>>>>> Hi Audra and Tim,
>>>>>
>>>>> Hope your week is going well.
>>>>>
>>>>> A friendly reminder that we will be sunsetting TheKey's portal
>>>>> infrastructure on April 30th (just over a week from now).
>>>>>
>>>>> Please confirm you have completed the required downloads on your end.
>>>>>
>>>>> Best,
>>>>>
>>>>> Michelle
>>>>>
>>>>> *Michelle Verbruggen*
>>>>> Chief of Staff
>>>>> vivtechnologies.com
>>>>>
>>>>>
>>>>> On Mon, Apr 10, 2023 at 10:04 AM Audra Williams <audraw@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> We are still working on this for NY as well. It is taking a lot
>>>>>> longer than expected.
>>>>>>
>>>>>> Thank you!
>>>>>>
>>>>>> On Mon, Apr 10, 2023 at 6:47 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Lucas.
>>>>>>>
>>>>>>> We will manually export the data ASAP. Should have it completed
>>>>>>> within the next two weeks.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Thu, Apr 6, 2023 at 12:23 AM Lucas Motro <lmotro@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Timothy, are we talking about a couple hundred caregivers? Sounds
>>>>>>>> like bulk download not an option and we can't ask to maintain the Mavencare
>>>>>>>> portal indefinitely so maybe you can advise whether we can look at
>>>>>>>> downloading caregiver files individually which it sounds like our Caregiver
>>>>>>>> Ambassador has already started doing. Let us know if you have a different
>>>>>>>> perspective.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> L
>>>>>>>>
>>>>>>>> On Tue, Apr 4, 2023 at 6:10 PM Michelle Verbruggen <
>>>>>>>> michelle.verbruggen@vivtechnologies.com> wrote:
>>>>>>>>
>>>>>>>>> Hi Tim,
>>>>>>>>>
>>>>>>>>> Unfortunately, we cannot assist with a bulk download of the data.
>>>>>>>>>
>>>>>>>>> Although we maintained the database for the remainder of March as
>>>>>>>>> a buffer period, there is significant cost associated with this
>>>>>>>>> maintenance. We were set to disconnect on March 31st, however, following
>>>>>>>>> your email will revert back on the cost to extend/continue access for the
>>>>>>>>> month of April.
>>>>>>>>>
>>>>>>>>> Best,
>>>>>>>>>
>>>>>>>>> Michelle
>>>>>>>>>
>>>>>>>>> *Michelle Verbruggen*
>>>>>>>>> Chief of Staff
>>>>>>>>> vivtechnologies.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>> From: Timothy Thomas <tt@thekey.com>
>>>>>>>>>> Date: Fri, Mar 31, 2023 at 11:47 AM
>>>>>>>>>> Subject: Fwd: Maven Care Portal
>>>>>>>>>> To: Ryan Alexander <ryan.alexander@vivtechnologies.com>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Ryan,
>>>>>>>>>>
>>>>>>>>>> Are you able to support with the request below, before we lose
>>>>>>>>>> access to the portal?
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Tim
>>>>>>>>>>
>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>> From: Kathryn Nester <knester@thekey.com>
>>>>>>>>>> Date: Fri, Mar 31, 2023 at 10:21 AM
>>>>>>>>>> Subject: Maven Care Portal
>>>>>>>>>> To: Timothy Thomas <tt@thekey.com>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Tim,
>>>>>>>>>>
>>>>>>>>>> I still need various Mavencare caregiver's documents. I've slowly
>>>>>>>>>> been doing it but it's time consuming as you have to go through each file
>>>>>>>>>> and download it individually.
>>>>>>>>>>
>>>>>>>>>> If it's possible for them to download them in bulk for each
>>>>>>>>>> caregiver that would be helpful
>>>>>>>>>>
>>>>>>>>>> We also have staff come to us for previous letters of employment
>>>>>>>>>> and various information about their employment. If we lose access to the
>>>>>>>>>> portal we won't have a lot of that information, who should we direct them
>>>>>>>>>> to speak with in those instances?
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Kathryn
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Kathryn Nester
>>>>>>>>>>
>>>>>>>>>> Caregiver Ambassador
>>>>>>>>>>
>>>>>>>>>> ___________________
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Office: 416-488-8777
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>>
>>>>>>>>>> [image: TheKey]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Tim Thomas
>>>>>>>>>> Head of Canada Division
>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>> (514) 591-9387
>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>
>>>>>>>>>> [image: http://www.vivtechnologies.com/new-name]
>>>>>>>>>> <http://www.vivtechnologies.com/new-name>
>>>>>>>>>>
>>>>>>>>>> [image: http://www.vivtechnologies.com/new-name]
>>>>>>>>>> <http://www.vivtechnologies.com/new-name>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> [image: http://www.vivtechnologies.com/new-name]
>>>>>>>>> <http://www.vivtechnologies.com/new-name>
>>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Audra Williams
>>>>>> Director, Divisional Operations
>>>>>> *Please note my email has changed:*
>>>>>> audraw@TheKey.com
>>>>>> <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
>>>>>> (425) 757-7027
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>>>> [image: http://www.vivtechnologies.com/new-name]
>>>> <http://www.vivtechnologies.com/new-name>
>>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
> Audra Williams
> Director, Divisional Operations
> *Please note my email has changed:*
> audraw@TheKey.com <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>