--000000000000ae1af10635483fcd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Amanda,I dont think this is being resolved. On Fri, May 16, 2025 at 3:15=E2=80=AFPM Amanda Maldonado wrote: > Hi Sharon, > > Just following up on this ticket. Is this resolved? > > > Thanks, > > Amanda Maldonado > > On Wed, 14 May at 9:26 AM , Salesforce Support salesforcesupport@homecareassistance.com> wrote: > Thank you! > > On Tue, May 13, 2025 at 11:15=E2=80=AFPM Kevin Murray > wrote: > >> Will do - congrats team! >> >> Kevin Murray >> Chief of Staff & SVP, Data & Analytics | TheKey >> Mobile: 225.368.6471 >> >> >> >> >> >> On Tue, May 13, 2025 at 7:49=E2=80=AFPM Melissa Reyes >> wrote: >> >>> Yes. CONGRATULATIONS TEAM! >>> >>> @Kevin Murray We have another Winback in >>> Vancouver!! We are having some challenges with SF, and will need to cre= ate >>> a new profile to proceed. Please include this as a Winback in your trac= king >>> >>> On Tue, May 13, 2025 at 2:24=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Hi Melissa, >>>> >>>> Can we simply recreate this client in a new profile but still have it >>>> count as a winback? >>>> >>>> Thanks! >>>> Tim >>>> >>>> On Tue, May 13, 2025 at 5:22=E2=80=AFPM Amanda Maldonado >>> salesforcesupport@homecareassistance.com> wrote: >>>> >>>>> Hi Sharon, >>>>> >>>>> Sorry, I do not know what the procedure is for winback clients. Pleas= e >>>>> reach out to your manager for assistance. >>>>> >>>>> >>>>> Thanks, >>>>> Amanda Maldonado >>>>> >>>>> On Tue, 13 May at 2:32 PM , SharonSpeirs wrote: >>>>> Hi Sales force team - >>>>> We had a win back from a VCH client that was previously paid for by >>>>> VCH - this is now a private client NOT paid for by VCH as we won them= back >>>>> - I added it to sales force and closed won and it put this client bac= k in >>>>> clear care but with the authorization information etc that is now inv= alid >>>>> Can I just change all the information as she has moved and it is now = a >>>>> private pay situation >>>>> what do I do? >>>>> >>>>> >>>>> >>>>> Opportunity Id >>>>> 006UH00000Mw0hJ >>>>> Urgent Opportunity >>>>> Urgent Opportunity >>>>> Edit Urgent Opportunity >>>>> ClearCare ID >>>>> 1,000,000,000,075,246 >>>>> ClearCare Client URL >>>>> Created By >>>>> Cheryl Cartwright >>>>> Open >>>>> Cheryl Cartwright PreviewOpen Cheryl Cartwright Preview >>>>> , 4/15/2025, 9:05 AM >>>>> Consent Agreement Missing at Start >>>>> Consent Agreement Missing at Start >>>>> >>>>> >>>>> >>>>> >>>>> Payment Authorization Missing at Start >>>>> Payment Authorization Missing at Start >>>>> Credit Request Status >>>>> CC Integration Status & Notes >>>>> Success >>>>> Test Data >>>>> Test Data >>>>> Edit Test Data >>>>> Last Modified By >>>>> Sharon Speirs >>>>> Open >>>>> Sharon Speirs PreviewOpen Sharon Speirs Preview >>>>> , 5/13/2025, 11:27 >>>>> >>>>> >>>>> Sharon Speirs >>>>> General Manager >>>>> sspeirs@thekey.com >>>>> Mobile: (778) 991-3361 >>>>> Office: (778) 279-3